Customer Service Representative - HOD LPG - Peds Behavioral Health - Women and Children' Med Plaza

Location: Women and Children's Medical Plaza -15901 Bass Road Fort Myers FL 33908

Department: HOD HB Peds Behavioral Health - WCMP

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Pediatrics Behavioral Health

Location: Women & Childrens Medical Plaza
15901 Bass Road, Fort Myers, FL 33908

Department: HOD HB Peds Behavioral Health WCMP

Work Type: Full Time
Shift: Monday Friday | 8:30 AM 5:00 PM

Compensation: $20.00 $23.50/hour
Please note: All external candidates will start at $20.00/hour. Lee Health proudly offers above-market pay rates for entry-level healthcare support roles.

Make a Difference in Pediatric Behavioral Health

Are you passionate about helping children, teens, and families feel supported during some of lifes most important moments? Join our Pediatrics Behavioral Health team where compassion, professionalism, and outstanding customer service truly matter.

This role is ideal for someone who enjoys meaningful patient interaction, thrives in a fast-paced medical office environment, and wants to be part of a team dedicated to supporting pediatric behavioral health patients with empathy and care.

What Youll Love About This Role

Supportive and mission-driven pediatric specialty team
Meaningful work helping children and families navigate care
Consistent weekday schedule no weekends
Professional and collaborative office culture
Opportunity to grow within one of Southwest Floridas leading healthcare organizations

What Youll Be Doing

• Welcoming patients and families with warmth and professionalism
• Managing high-volume phone calls and patient communication
• Scheduling appointments and coordinating patient visits
• Assisting with patient registration and demographic updates
• Verifying insurance and maintaining accurate medical records
• Supporting providers and clinical staff with administrative workflows
• Delivering an exceptional patient and family experience from start to finish

Ideal Candidate

We are looking for someone who:

• Has strong communication and customer service skills
• Is comfortable working in a pediatric behavioral health setting
• Can remain compassionate, calm, and professional in sensitive situations
• Enjoys fast-paced, team-oriented work environments
• Has prior medical office, call center, scheduling, or customer service experience preferred

Why Lee Health?

At Lee Health , we know that exceptional patient experiences begin with exceptional team members. If you are looking for a role where your kindness, communication skills, and professionalism truly make an impact, we would love to meet you.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers