Communications Content Manager

Kforce has a client that is seeking a Communications Content Manager in Miami, FL (Florida). Responsibilities:

• Define project scope, governance model, content migration plan, and success criteria
• Work closely with the IT Project Manager to lead end-to-end project management for the intranet development and staggered rollout - from requirements gathering and vendor coordination to implementation, testing, and launch
• Develop, manage, and track detailed project plans, timelines, resourcing, and budgets
• Partner closely with internal stakeholders from Communications, IT, HR, Marketing, Operations, and Field support across multiple brands and geographies
• Align stakeholders around a shared vision and implementation roadmap; Ensure consistent brand representation across all platform components
• Lead migration of content from current franchisee communications platform to new intranet across four distinct brand portals, as well as current corporate intranet
• Launch a net-new intranet portal for international markets
• Design content governance structure, workflows, and contributor training guides
• Develop and deploy scalable change management and user adoption plan for both corporate and frontline users
• Coordinate vendor and technology partner activities, ensuring delivery on time and on spec
• Drive content planning, governance, and contributor onboarding strategies across global teams
• Track adoption metrics, user feedback, and platform performance to guide enhancements post-launch
• Define and monitor success metrics post-launch and implement continuous improvement plans
• Ensure accessibility, usability, and scalability of the platform across diverse markets and user groups
• PMP or change management certification is a plus and experience with Project Management tools (e.g., Monday.com, Air Table, Miro, Jira, Microsoft Project, etc.)
• 7+ years of experience in project management, with at least +3 years managing intranets or digital internal communications platforms (intranets, employee engagement tools, etc.)
• Experience working with and rolling out digital communication [SM1.1] [FA1.2] tools and/or intranet platforms (e.g., Interact, Unily, Firstup, SharePoint, Simplr, etc. [SM2.1] [ES2.2])
• Strong background in communications strategy and experience communicating within organizations with frontline/deskless employees, franchisees, and/or decentralized business models
• Background in franchise, retail, store, or restaurant operations communication and/or employee experience best practices highly desirable
• Proven success managing complex, multi-brand and/or multi-market platform rollouts
• Demonstrated ability to lead and influence cross-functional teams
• Comfortable navigating both strategic and tactical elements - from stakeholder alignment and strategy development to task-level execution
• Strong organizational, interpersonal, and written communication skills, with an understanding of how to tailor messages to different audiences