Tiffany & Co. Store Director - Coral Gables
- Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target.
- Consistently achieve or exceed monthly, quarterly, and annual store high-jewelry targets.
- Drive a culture of high-jewelry and leverage international events to exceed sales targets and provide a luxury experience to our clients.
- Consistently exceed prior year results, maintaining an entrepreneurial mindset towards achievement of sales growth expectations.
- Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
- Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
- Manage and motivate & inspire the team to drive business through key product pillars.
- Elevate the in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
- Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
- Optimize hospitality and store amenities to create unique experiences.
- Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
- Prioritize diversity, cultivate inclusive environments, and foster growth 
- Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Minimum of 7-10 years of sales management experience in luxury retail or relevant client related experience (e.g., luxury hospitality).
- Proven track record in sales generation, managing the achievement of sales goals.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the United States or in the country where the position is based.
- High-Jewelry experience
- GIA Certification
- A college/university degree.
- Spanish, Portuguese a plus
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