Sr. Manager, Maintenance + Facilities

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Sr Manager, Maintenance + Facilities

Location: Jacksonville, FL - onsite

Primary Purpose: The Senior Facilities Manager will play a key role in leading our 24/7 maintenance and facilities teams within our Jacksonville, FL, fulfillment centers. The Senior Manager will oversee all maintenance responsibilities for the site (electric, water, air, HVAC, conveyor, and material handling equipment, etc.), partner with leadership and ensure the building is functioning properly.

Regularly, the Senior Facilities Manager will oversee several facilities supervisors on different shifts, set goals for the maintenance team, have a continuous improvement mindset, focus on maximization of equipment, communicate effectively at all levels of the organization, and model a safe workplace culture.

This role reports directly to the Sr. Director of Engineering and Facilities. The role will oversee 10-12 direct reports, and roughly 30 indirect reports.

The successful individual will leverage their proficiency to...

• Install, oversee and set strategic goals of maintenance standards for the facility in alignment with other Tapestry Fulfillment Centers

• Oversee building projects, renovations, refurbishments, repairs and installations. Responsible for all equipment preventative maintenance, repairs and uptime.

• Manage and develop salaried and hourly direct and indirect reports within Maintenance and Facilities team through coaching, hands-on trainings, and educational support tools

• Maintain and update SOPs for MHE technology and facility equipment

• Responsible for contract negotiations and fostering strong partnerships with third party contractors - janitorial, landscaping, HVAC, etc.

• Establish and maintain FC maintenance capacity models for the Jacksonville Fulfillment Center

• Establish a strong working relationship with all internal partners. This primarily includes DC operations but also includes Tapestry IT, Procurement, Engineering, Finance and other support teams

• Provide thought-leadership and innovative ideas to tackle maintenance and facility related initiatives

• Manage maintenance projects end-to-end

• Assist in implementation of a new equipment and technology systems

The accomplished individual will possess...

• 10 years of experience leading teams within facility management and industrial maintenance, preferably in warehouse environment

• Demonstrated ability to manage and develop Maintenance and Facility leaders

• Direct ownership of capital budgets, financial analysis to draw conclusions

• Hands-on experience in the development and implementation of Maintenance Standards programs

• Managing continuous improvement projects

• Effectively communicate complex information, collaborate with business partners, and document writing

• Self-motivated, ability to work independently and collaboratively within a team

• Experience with MHE, PLC, powered equipment

• Hands-on experience with employing lean six sigma concepts within an operations

• Experience with expansion projects a plus

• High school diploma or equivalent; degree preferred

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at