Bilingual Insurance Call Center Agent
- Accept incoming phone calls
- Make outbound phone calls
- Understand and apply business rule requirements
- Understand and apply investor requirements
- Document claim activity in the loss draft module
- Order inspections for claims Competencies:
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
- High School Diploma/GED
- Computer knowledge required - Proficient in Windows based environment
- Microsoft Office Skills
- Strong analytical skills
- Strong Customer Service Skills
- Strong communication skills both written/verbal
- Strong organizational skills
- Attention to detail
- Ability to prioritize workflow and work in a fast paced environment
- Works well in a team environment
- Attendance/Quality/Production must meet or exceed PFI standards
- 1 year experience in the loss draft department
- Fluent in Spanish
- Customer Service Experience
- College degree
- Insurance/Mortgage Servicing knowledge
- Property insurance claim experience
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary position. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
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