Resident Experience Coordinator

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

The Resident Experience Coordinator will be working across brand new luxury Build To Rent apartments, Haiku South Yarra and Haiku The Gladstone, South Melbourne, with set days on each site. The Resident Experience Coordinator will focus on driving resident engagement and enhancing living experience through community events and activations, feedback, referrals, identification and delivery of service improvement opportunities.

This is a full-time position and requires flexibility to work evenings or weekends where required for resident events and activations.

JOB DESCRIPTION

Bringing the Haiku Experience to Life

• Plan and deliver engaging resident events and activations

• Create community initiatives aligned with leasing and renewal periods

• Manage the Haiku Perks rewards program and build partnerships with local businesses

• Support referral campaigns and community storytelling initiatives

Being the Face of the Community

• Maintain a strong and visible onsite presence across shared spaces

• Build genuine relationships with residents

• Support day to day resident enquiries with professionalism and warmth

• Assist with onboarding to ensure a seamless move in experience

Driving Satisfaction and Reputation

• Monitor and grow Google Reviews and online reputation

• Manage resident surveys, feedback and complaints

• Identify recurring themes and partner with Operations to implement improvements

• Track engagement, participation and return on investment of events and programs

Leveraging Systems and Insights

• Manage CRM communications, event registrations and survey platforms

• Maintain accurate reporting on engagement and resident sentiment

• Provide insights that enhance retention and strengthen community culture

About you:

You thrive on curating experiences, building authentic relationships and creating a sense of belonging that extends beyond four walls.

To be successful, you’ll need:

• Experience in events, hospitality, customer experience or community focused roles

• Strong interpersonal skills and a genuine passion for resident engagement

• Excellent organisation and time management skills

• Ability to analyse feedback and translate insights into action

• Experience managing suppliers, budgets or digital systems such as CRM or survey platforms

• Confidence representing a brand in a professional and authentic way

• Flexibility to work evenings or weekends when required

• A valid driver’s licence and the ability to obtain required background checks (National Criminal History and Working with Children)

About Greystar:

Greystar is a global leader in property management, development, and investment services. With offices throughout USA, Europe, South America and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within their institutional investments’ platform.

Greystar is rapidly expanding their footprint into the Australian market with the launch of our Build to Rent (BTR) development and Student Accommodation portfolios. With a strong pipeline of future property releases, this is amazing opportunity to join the journey of what is set to become a major market player in Australia. Be a part of our story!

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities .

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply – we are interested in potential as well as experience!

To find out more about us and working at Greystar, click here:

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].