Director of Operations

Job Description

Benchmark International is seeking a driven and detail-oriented operations professional to join our leadership team as the Director of Operations. Reporting to the Chief Operating Officer, the Director of Operations will be responsible for ensuring the effectiveness and efficiency of the Tampa transaction office operations. This individual, working collaboratively with the Tampa Managing Director, will oversee daily workflows, enforce company process and policy compliance, enhance team productivity, and maintain the quality of our client experience. The successful candidate will be a hands-on leader with a proactive approach to managing operations, continuous improvement, driving through Key Performance Indicators (KPIs), and cross-functional coordination.

Job Responsibilities

• Oversee team adherence to Benchmark's established processes, procedures, and client service standards.
• Oversee initiatives that are uniform across the business and aligned with business strategies.
• Manage and streamline daily operations to ensure a responsive, high-performance work environment.
• Lead dashboard management, portfolio reviews, and regular performance tracking for all operational activities.
• Maintain oversight of employee compliance with internal policies, including attendance, dress code, and conduct in collaboration with the HR team.
• Support administrative aspects of recruiting and new hire onboarding; oversee office orientation processes in collaboration with the HR team.
• Coordinate team schedules, time-off requests, and assist with other staffing-related logistics in collaboration with the HR team.
• Review and process employee human resources and administrative functions in collaboration with the HR team.
• Provide direct feedback to enhance and refine operational protocols in collaboration with Central Operations leadership.
• Promote and implement company-wide initiatives created by company leadership, ensuring consistent adoption and execution.
• Distribute workload across team members to maintain balance and efficiency.

Job Requirements

• Bachelor’s degree in Finance, Business Administration, Operations Management, or a related field.
• 7+ years of operations experience in a professional services environment; prior leadership experience required.
• Strong organizational and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• Proven ability to motivate and lead teams while holding them accountable to high performance standards.
• Excellent interpersonal and communication skills—both written and verbal.
• High attention to detail, with a commitment to quality and service excellence.
• Proficiency in Microsoft Office and familiarity with performance dashboards and workflow tracking systems.
• Ability to obtain a real estate sales associate license withing a designated time frame.
• This is an in-office role, Monday thru Friday, no remote or hybrid options.
• Professional business attire required.

Compensation

Benchmark International offers a competitive compensation and benefit package, which includes the following: On target earnings of $125,000 - $175,000, paid training, company paid leave (holidays, vacation), recognition initiatives, team-building outings, career advancement opportunities and more.

Benefits

All Benchmark International positions offer paid time off, standard holidays, birthday holiday, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and, flexible dependent care assistance accounts.

Social Responsibility

Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees as a result of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid workdays per year to provide their labor and skills to the community.

About Benchmark International

Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv, and named Investment Banking Firm of the Year by both The M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.

Specializing in the sale of mid-market companies, our transaction teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers—whether local or international—through a combination of proprietary databases, deep market insight, and strategic outreach.

We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.

Join us—and be part of the next generation of leaders redefining M&A excellence.

Benchmark International is not in a position to sponsor work visas for candidates at this time.

Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.