Care Management Assistant - GCMC

Location: Gulf Coast Medical Center -13681 Doctor's Way Fort Myers FL 33912

Department:Care Management

Work Type:Full Time

Shift:Shift 1/8:00:00 AM to 4:30:00 PM / 5 days per week, including one weekend day per month and holiday rotations

5 days per week and includes one weekend day per month and holiday rotations

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Care Management is looking for a smiling face with customer service experience to work in the hospital setting. If you are outgoing and upbeat this position is for you! You must enjoy working with people and have a caring attitude!

Other skills needed are excellent phone etiquette, basic computer skills, ability to multi-task and remain organized in a fast paced environment. Must be willing to learn, be flexible and adapt to change well.Shifts are 8 hour days, 8am - 4:30pm, 5 days per week and include one weekend day per month and holiday rotations. Experience in a health care setting strongly preferred with some knowledge of medical terminology and insurance a plus!

We are Caring People, Inspiring Health... We recognize employees for a job well done, and treat everyone with dignity and respect. We provide opportunities for growth and career development, and not only enable but empower employees to do their best! Plus we have a very competitive benefits package.

Summary

Under the guidance of and direction of the Care Management clinical leadership and as an extension of the interdisciplinary team, the Case Management Assistant (CMA) actively participates and assists with the patient and caregivers bedside assessment and coordination of post-acute resources in line with the established plan of care. Primary responsibility of this position is ensuring patients receive post-acute care from quality and valued providers while taking the lead in the coordination of follow up appointments. The CMA assists in the readies of the patient for discharge, participates in the communication to the patient and caregiver on the post-acute plan, assists with preference based on quality, leads the referral process and provides resources to patients as directed by the Care Manager. The CMA participates in the delivery and acts as a resource in compliance and regulatory requirements as part of the Conditions of Participation.

Requirements

Education:

High School Diploma or equivalent required.

Associates or Medical Assistant degree preferred.

Experience:

1 year of previous clerical or secretarial experience required.

Hospital or Post Acute experience preferred.

License:N/A

Other:

Basic knowledge of Microsoft Office.

Excellent communication and customer service skills.

Ability to multitask responsibilities.

Calm, professional demeanor.

US:FL:Fort Myers