Customer Service and Sales Representative (CSSR)

: Provides customer service for established customers and new sales to new customers and existing customers. Job Title: Customer Service and Sales Representative Job Type: Full-time Location: [Insert Location] Salary Range: $15 to $17 per hour ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following:

• CSSR/1 ASSOCIATE

o Assisting customers with retail duties such as stocking shelves, managing inventory, loading and unloading shipments, and processing point of sale transactions, including closing drawers and depositing funds. o Providing excellent customer service and resolving customer inquiries or concerns. o Initiating and following up with customers and service providers to sell products or services, resolve problems, and answer questions. o Attending sales seminars, meetings, or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market. o Completing computer-based training, live classroom training, and 1:1 demonstrable skills training and assessments. o Performing other work-related duties as assigned.

• CSSR/2 REPRESENTATIVE

o Completing all Level 1 tasks and functioning at a retail locality. o Contacting current and prospective customers to sell additional products and services, engage in account rounding, and solicit new business within the market area. o Preparing and presenting proposals, recommending products and services based on customer needs. o Arranging payment terms in accordance with established guidelines. o Creating and maintaining customer files and updating records. o Opening or closing the retail locality.

• CSSR/3 ACCOUNTS MANAGER

o Completing all previous level tasks and functioning at the retail locality. o Managing customer accounts, overseeing sales and work orders, contacting customers for quality assurance, and auditing accounts for completion of required records. o Seeking industry professional designations and qualifications. o Assisting with managing professional duties and tasks when assigned. o Performing other work-related duties as assigned. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or GED preferred, or equivalent combination of education and experience.
• 2-3 years of sales and related experience and/or training.
• Previous knowledge and experience in the pool industry preferred.
• Ability to read, analyze, and interpret contracts, policies, documents, and regulations.
• Ability to write reports and compose business correspondence.
• Ability to effectively establish rapport, present information, and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume; ability to apply concepts of basic accounting.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Computer literacy, including experience with Microsoft Word, iOS, PC, and ability to learn and utilize new applications.
• Ability to learn about product lines, product functions, service functions, and other knowledge and understandings of the swimming pool and spa industry.
• Eagerness to build upon prior knowledge and experience.
• Desire to create a lifelong professional career in the swimming pool and spa industry.
• Ability to adapt to change and respond positively to stress.

PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; reach with hands and arms; and climb a ladder up to 5 steps. The employee must occasionally lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this position include close vision, distance vision, ability to see and differentiate colors, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. NOTE This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to