Front Desk Representative On site MIAMI

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The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common mission of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making the University a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 16,000 faculty and staff from all over the world.

The Clinical Access Department has an exciting Opportunity for a Temporary Patient Access Representative.

Responsible for independently coordinating and performing all the functions related to On-site Patient Access and Ancillary/Clinic Support Services for both POS 11 and 22 multi-specialty clinics, and hospital departments across the UHealth system. This position supports UHealth's vision, mission, goals and objectives by providing efficient patient centric on-site patient access and ancillary/clinical support services and demonstrating a commitment to service excellence.

Knowledge, Skills, and Abilities:

Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.Excellent mathematical and cash management skills.Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.Ability to handle multiple tasks simultaneously and float to multiple areas as neededPunctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.Knowledge of medical terminology preferred.Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environmentAbility to coordinate, prioritize, and organize work and patient flow.Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.Perform other duties as assigned based on departmental needs.Education Requirements (Essential Requirements):

High School Diploma required.Bachelor's degree preferred.Work Experience Requirements (Essential Requirements):

One (1) year experience in a healthcare or customer service - related setting preferred.Consideration will be given to an appropriate combination of education/training, and proven experience.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Full timeEmployee Type:

StaffPay Grade:

c101

Job Type: Temporary

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person