Store Manager
- Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
- Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
- Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
- Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
- Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
- Resolve customer complaints or issues in a timely and professional manner
- Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
- Develop and implement operational procedures to optimize efficiency and productivity.
- Administer routine audits to maintain the accurate inventory of all cannabis products.
- Manage daily financial reporting requirements.
- Develop and maintain and schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
- Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready
- 4+years’ retail store management experience.
- Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.
- 4+ years Retail Management Experience
- Cannabis experience a plus
- Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
- Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.
- The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
- Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
- The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
- Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
- Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
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