Utilities Financial Manager

Utilities Financial Manager Location Delray Beach, FL :

***Payment can be commensurate with qualifications and experience*** Veterans' Preference Applies EEO Statement The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services. Non-Smoking The City of Delray Beach is a Non-Tobacco Workplace . The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum. This is technical and managerial work overseeing the Utility Billing and Customer Service Division of the Finance Department. Directs the following functions: Customer Service, Billing, and Collections for water, sewer, garbage, utility services, and other miscellaneous services citywide. Work is performed under general direction of the Chief Financial Officer.

Essential Job Duties

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Organize, plan and direct the activities of Utilities Customer Service personnel.
• Provide exemplary customer service to general public, resolves problems in writing and orally.
• Responsible for hiring, transfer, promotion, training, development, safety and evaluation of employees in the division. Develop performance measurement indicators for various functions.
• Oversee City cash collection process and internal control procedures.
• Ensure completion of monthly billing and reports, in compliance with the City's accounting standards and regulations; provide various statistical information.
• Prepare various financial reports and performs related analysis.
• Design and/or assist in the development of new programs and procedures for the division.
• Review and verify monthly garbage collections invoices and franchise revenues.
• Calculate and set garbage collection rates annually, and revise and develop appropriate ordinances.
• Monitor and control divisional expenses, ensure economical resource utilization.
• Assist in the preparation of divisional budget. Prepare sanitation fund budget annually.
• Maintain up-to-date knowledge of City's Utility Billing regulations, rules, and ordinances.
• Authorize unique and/or extraordinary recovery payment plan agreements.
• Develop and manage all e-billing and e-payment processes for the City.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Work on special projects as directed by management.
• Perform all functions and responsibilities according to the Palm Beach County Code of Ethics and Florida State Statutes 112.313.
• Foster positive employee relations and employee morale on a City-wide basis.

Minimum Qualifications

• Graduation from an accredited four-year college or university with a Bachelor's Degree in Accounting, Finance, Business Administration or related field.
• Five (5) years' office administration or accounting experience in municipal accounting preferred.
• Three (3) years of supervisory experience and utility billing/rate modeling experience preferred

Knowledge of utility billing system. Knowledge of municipal governmental accounting principles and practices. Knowledge of rate model development and usage. Ability to analyze, interpret complex utility billing data and departmental financial performance data. Ability to write reports. Ability to resolve customer problems in diplomatic manner. Management/supervisory and office management skills. Ability to supervise and manage staff. Ability to manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience. Ability to communicate effectively in oral and written form. Ability to adapt to an evolving and continually improving environment. Requires demonstrated ability to utilize personal computer and office software such as MS Word, MS Excel and electronic mail. The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information

Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Works inside in an office environment. SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The does not constitute an employment agreement with the employer, and requirements of the job change.