Inside Sales Supervisor
- Supervise, coach, and mentor Inside Sales Specialists to achieve individual and team performance goals.
- Assign daily tasks, monitor progress, and ensure timely completion of responsibilities.
- Conduct regular team meetings and one-on-one development sessions.
- Provide performance feedback, manage evaluations, and address performance issues when needed.
- Oversee qualification of inbound marketing leads and customer web inquiries.
- Ensure accurate routing of qualified opportunities to appropriate sales personnel.
- Support the team in identifying additional customer needs and expanding product/service opportunities.
- Analyze sales metrics to identify strengths, trends, and opportunities for improvement.
- Ensure accurate and timely CRM data entry, tracking, and documentation.
- Implement best practices for CRM usage and sales process optimization.
- Collaborate with Marketing and Field Sales to align campaign strategies and improve lead conversion.
- Identify and implement process improvements to enhance team efficiency and effectiveness.
- Promote a customer-first mindset within the Inside Sales team.
- Resolve escalated customer concerns and ensure consistent, high-quality service.
- Support Metrohm’s brand presence through team initiatives and customer engagement efforts.
- Prepare and present reports on team performance, pipeline health, and key sales metrics.
- Ensure adherence to company policies, procedures, and compliance standards.
- Bachelor’s degree in chemistry or related field preferred.
- Minimum three (3) years of industry-related sales experience, including at least one (1) year in a supervisory or lead role, or an equivalent combination of education and experience.
- Demonstrated success in inside sales and team leadership.
- Strong written and verbal communication skills.
- CRM experience required.
- Familiarity with analytical instrumentation is preferred.
- Previous sales training (e.g., Miller Heiman – SPIN Selling) preferred.
- Salary: $80,000 - $90,000
- Bonus Eligible
- Hybrid Schedule: 3 days in office (Riverview, FL) / 2 days remote
- Comprehensive Benefits Package
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal & holiday time
- Growth-Oriented Culture & Training Opportunities
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