Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking a dynamic and service-driven Dual Front Office Manager to oversee front office operations at our dual-brand Marriott property: Aloft and Element Miami Doral. This role is responsible for ensuring exceptional guest experiences, efficient daily operations, and strong team leadership across both hotels.

The ideal candidate is bilingual (English/Spanish), highly organized, and experienced in managing high-volume, service-focused environments.

- Key Responsibilities:

Oversee all front office operations for both Aloft and Element properties

Ensure outstanding guest service and satisfaction, handling escalations and resolving guest concerns promptly

Lead, train, and motivate front desk teams to deliver Marriott brand standards

Manage daily operations including:

Check-in/check-out processes

Room assignments and inventory control

Cash handling and audit support

Monitor and improve guest satisfaction scores (GSS, reviews, loyalty recognition)

Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations

Maintain compliance with Marriott policies, procedures, and brand standards

Prepare schedules, manage labor costs, and support payroll processes

Assist with forecasting, budgeting, and reporting

Ensure proper use and optimization of Lightspeed PMS

Minimum 5 years of experience in hospitality, with at least 2 years in a supervisory or management role

Previous experience in front office operations (preferably Marriott or dual-property experience)

Proficiency in Lightspeed PMS required

Bilingual (English & Spanish) required

Strong leadership, communication, and problem-solving skills

Ability to work in a fast-paced, multi-property environment

Flexible schedule, including weekends and holidays

Competitive salary Health and dental insurance Complimentary lunch 80 hours of vacation (PTO) annually 32 hours of sick time annually

$60,000-$75,000

This company is an equal opportunity employer.

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