Director of Operations - MOTION RX (Jacksonville)

Job Description

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

WHO WE ARE

Motion RX is a rapidly growing cash-based physiotherapy company with locations in Jacksonville and Tampa, Florida. We specialize in eliminating pain and maximizing athletic performance through evidence-based treatment protocols that deliver strong results.

Currently generating $1.3M in annual revenue, we are positioned for aggressive growth with a vision to 3X revenue at both locations by the end of 2026, reaching $3–3.5M per location. Our mission is to help people move better and live active, pain-free lives by delivering high-quality care through performance-focused professionals.

Our Core Values:

Be > Yesterday: We commit to continuous improvement in skills, systems, and decision-making. We seek and apply feedback to keep growing.

Fitness Forward: We prioritize strength, movement quality, and long-term capacity. We lead by example and live an active lifestyle.

Go One More: We put in extra effort when it improves outcomes and experience. We follow through and finish strong.

Speed is King: We move fast, decide clearly, and iterate based on feedback. Action over overthinking.

Own the Outcome: We take responsibility for results and maintain a high “Say: Do” ratio.

If this culture and mission do not resonate with you, please do not apply.

WHAT MAKES THIS ROLE UNIQUE

This is not a status quo operations role. You are being hired to accelerate growth in a business with strong product-market fit and significant untapped potential. The founder has built a marketing engine that consistently drives patient flow, but the operational infrastructure has not kept pace.

You will step into a high-growth business where:

• The product works (world-class patient outcomes)
• The marketing works (proven patient acquisition system)
• The model works (profitable cash-based revenue)
• Operations need an architect to turn fragmented systems into a scalable, data-driven machine

Your success will be measured by transforming Motion RX from a founder-dependent operation into a self-managing business capable of generating $3–3.5M per location.

Within your first 6–12 months, you will enable the founder to step away from daily operations while performance improves. This role is about building what comes next, not maintaining what exists.

The long-term opportunity is a path to President within 3–4 years as the founder transitions to a board role, with potential equity as the business scales toward an eight-figure exit. This is a career-defining opportunity to scale a proven model and step into executive leadership.

JOB DESCRIPTION

Motion RX is seeking a high-level Director of Operations who can function as the growth accelerator of our multi-location expansion. This is a critical leadership role for someone who can move our business toward eight-figure potential by building data infrastructure, operational systems, and team excellence that scales.

The application code word is EMPOWER. The Director of Operations is a strategic, self-directed operator who anticipates and solves problems proactively while building high-performing teams that deliver excellence without constant oversight.

This is a W2 full-time remote role based in Florida, with regular travel to Jacksonville and Tampa. The hiring process is a structured four-step process designed to move quickly for qualified candidates.

RESPONSIBILITIES

Operational Excellence & Multi-Location Performance

• Own operations across Jacksonville and Tampa, ensuring consistent patient outcomes
• Drive revenue and profitability, targeting $3–3.5M per location by 2026
• Build and lead clinical teams that perform without on-site oversight
• Identify and close performance gaps between locations
• Ensure a seamless patient experience from first contact to treatment completion

Data Architecture & Systems Integration

• Build automated dashboards for real-time performance visibility
• Create a single source of truth by integrating GHL, PT Everywhere, Everfit, and DialPad
• Design data systems that give the founder visibility without daily involvement
• Establish KPIs and reporting that drive decisions and accountability

Sales Operations & Performance Infrastructure

• Implement performance tracking for distributed SDR teams
• Build dashboards for key metrics: dial, connect, set, show, and close rates
• Diagnose performance issues across people, process, tech, or market
• Create feedback loops between sales performance and operations
• Support hiring of SDR leadership as the team scales

Strategic Scaling & Growth Execution

• Execute plans to 3X revenue at both locations by 2026
• Build standardized SOPs to replicate performance at scale
• Develop processes for future expansion
• Support planning for growth initiatives and new markets

Team Leadership & Development

• Recruit and retain top clinical talent
• Restructure roles to focus on high-value work
• Build a self-managing, high-performance culture
• Develop leadership bench strength

Process Optimization & Risk Mitigation

• Build SOPs for seamless patient information transfer
• Eliminate handoff errors impacting safety or outcomes
• Standardize protocols while allowing practitioner judgment
• Reduce key person dependency through systems

Strategic Partnership & Founder Extraction

• Partner with founder on high-ROI decisions and time allocation
• Provide reporting that enables founder to step away
• Transition into strategic leadership as founder moves to board role
• Identify long-term opportunities and position the business for growth

REQUIREMENTS

Experience Requirements (Non-Negotiable)

• Track record scaling from $1M to $10M+ revenue
• Experience managing multi-location or distributed teams
• Strong remote leadership with outcome-based accountability
• Expertise in data systems and automated reporting
• Proven ability to build and lead high-performing teams
• Focus on operational excellence, not just growth speed
• Experience building SOPs and standardized processes

Core Competencies

• Systems integration and automation to reduce inefficiency
• Strong business strategy and owner-level thinking
• Financial acumen with P&L and resource allocation
• Ability to standardize and replicate processes at scale
• Change management while maintaining team performance
• Translate vision into clear execution plans
• Outcome-based leadership approach
• B2C/service operations experience; healthcare a plus

Critical Soft Skills

• Long-term strategic thinker (3+ years)
• Relational leader who strengthens team retention
• Direct and effective in conflict resolution
• Decisive and action-oriented
• Ambition for CEO-track growth
• Strong communicator across audiences
• Resilient, steady operational presence
• Builds trust quickly with high performers

Technical Requirements

• High attention to detail in high-stakes environments
• Strong project management across priorities and locations
• Proficient with CRM, PM, and communication tools
• Experience with dashboards (Data Studio, Tableau, Power BI)
• Effective remote operator with strong accountability
• Self-starter with strong time and priority management
• Data-driven decision maker
• Resourceful and quick to learn systems

Location & Travel Requirements

• Based in Florida (preferred) with travel to Jacksonville and Tampa
• Available for on-site visits for hiring, training, and oversight
• Present for key milestones and planning sessions

Mindset & Cultural Fit

• High standards and consistent execution
• Thrives in fast-growth, build-while-scaling environments
• Adaptable and opportunity-focused
• Motivated to build infrastructure in a founder-led business
• Sees path to President/CEO leadership
• Believes in outcome-based, self-managing teams
• Comfortable with autonomy and ownership
  

BENEFITS

• Base Salary: $120,000 to $140,000 commensurate with experience
• Performance Bonus Structure: Competitive bonus tied to 2026 revenue growth and operational excellence, with total Year 1 compensation potential of $140,000 to $180,000 based on business performance
• Employment Type: W2 Full-Time Employee
• Work Location: Remote position with regular on-site presence required at our Jacksonville and Tampa clinic locations
• Health Benefits: Health insurance (50% of monthly premium covered by Motion RX), dental, and vision coverage
• Time Off: 7 Paid Holidays + 10 Days Vacation annually
• Retirement: 401K Match Program (up to 3.5% match)
• Wellness Benefit: Access to physiotherapy services at either clinic location