Clinical Chaplain Associate

Job Summary:

We are more than healthcare. We are a team of caregivers who see what we do as a calling and treat every person, every time as if they were a loved one. We don’t just heal what hurts. We ease minds and encourage spirits by providing a more personal level of care than ever before – physically, emotionally, and spiritually. Our mission is to Extend the healing ministry of Christ, which starts with caring for others with uncommon compassion and going above and beyond to make those we serve, feel loved.Wellness is at the core of what we do, focusing on living a better life today and always. We want everyone to Feel Whole and we see our work as a calling. This is how we make a difference. With our whole-person care, expertise and world-class resources we strive to provide an exceptional experience for all. With hospitals and facilities in over 9 states, our consistent approach to healthcare allows us to live our mission and ensure that our communities are living fuller, healthier lives.

As Part of the Ministry Team

The focus of the ministry team at AdventHealth is relational, formed on the experience of full and healthy relationships with God, self, and others. We are called to care for and support the spiritual lives of patients, families, and team members each day.

The principles that inform the nature of ministry as a part of this team are:
- Spiritual Encounter Driven Care, rather than consult completion driven care
- Core Clinical Service Based, rather than religious or spiritual program based
- Emotional Integration in Relationship, rather than professional isolation
- Shared Responsibility Process for Caring, rather than individually owned processes for caring

General Summary of the Position of Clinical Chaplain Associate

Clinical Chaplain Associates are in the process of completing academic and/or clinical education in preparation for professional chaplaincy roles. This transitional position, while preparing for professional ministry is therefore temporary in nature (for no more than 5 years). These ministers in training are responsible for providing excellence in spiritual care in the clinical context.

As a Clinical Chaplain Associate, you will provide spiritual care to AdventHealth’s patients, families, team members and partners. Clinical Chaplain Associates participate as part of the clinical healthcare team in assessing spiritual needs for patients and their families at the bedside or in short-term spiritual support situations for families and care team members in inpatient, outpatient, urgent-care, physician clinics and practices, corporate campuses, via tele-health platforms and other healthcare related specialized care settings.

By providing clinical core services, Clinical Chaplain Associates participate in ministry to care teams by fostering a sense of mission that enhances a culture of trust, the experience of belonging for all, and a future of hope within the healthcare context and among the healthcare providers on the team. Clinical Chaplain Associates participate in providing outstanding customer respect and service through modeling respectful and mature relationships to all. Clinical Chaplain Associates carry the responsibility of reminding others through their behavior what it means to extend the ministry of Christ by leading as models of integrity, love, grace, personal emotional and spiritual integration, and by valuing every encounter as a spiritual encounter.

Skills, Education, and Experience Required:

• EDUCATION AND EXPERIENCE REQUIRED
  • Bachelor’s degree in theology, spiritual care or pastoral ministry
  • Minimum of 1 unit of ACPE, Inc. Accredited Clinical Pastoral Education (Level 1 and 2 engaged)
  • Licensure, Certification or Registration Recognition of good standing with a the Seventh-day Adventist Church (licensure, ordination, or reference of good standing)
  • Commitment to pursuing and obtaining a Master of Divinity or other graduate theological degree (72-hour minimum) and a total of at least 4 units of ACPE, Inc accredited CPE
• SUPERVISORY RESPONSIBILITIES
  • N/A
• REQUIRED COMPETENCIES
  • Communication
    • Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listens actively to others
  • Customer Orientation
    • Placing a high priority on the internal or external customer’s perspective when making decisions and taking action; implementing service practices that meet the customer’s and own organization’s needs
  • Earning Trust
    • Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
  • Initiating Action
    • Taking prompt action to accomplish work goals; taking action to achieveresults beyond what is required; being proactive
  • Managing Relationships
    • Meeting personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
  • Managing Work
    • Effectively managing one’s time and resources to ensure that work is completed efficiently
  • Quality Orientation
    • Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
  • Technical/Professional Knowledge and Skills
    • Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
  • Work Standards
    • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• LIVING OUR SERVICE STANDARDS
  • How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease. Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards.
  • All team members will be held accountable for consistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time, has an exceptional experience.
    • KEEP ME SAFE
      • I make safety my number one priority
      • I protect privacy and confidentiality
      • I keep my environment clean
      • I follow the dress code and wear my badge correctly
    • LOVE ME
      • I treat others with uncommon compassion
      • I nurture whole-person care through CREATION Life principles
      • I treat others with fairness and respect
      • I listen and communicate using iCARE (Introduce, Connect, Anticipate, Reinforce, Extend)
    • MAKE IT EASY
      • I help guests to their destination
      • I speak highly of others to provide connected care
      • I collaborate to create solutions, not excuses
      • I innovate and continually seeks ways to improve our work
    • OWN IT
      • I am positive and aim to exceed all expectations
      • I follow through on commitments
      • I use discretion with personal devices
      • I recover service and restore service and restore trust using ACT (Acknowledge/Apologize, Correct, Thank)
      • Team members are accountable to all AdventHealth organizational and departmental policies and procedures including but not limited to:
        • Mission
        • Vision
        • Values
        • Code of Professional Conduct as outlined in “Guidelines for Employees” handbook
      • Team members establish and maintain a history of regular attendance; makes appropriate use of PTO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.
      • Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to: ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.
      • Required to respond to emergency situations (i.e. disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel. This is a mandatory requirement. Refusal to respond may result in termination.
      • Contributes to the successful achievement of department-stated goals and objectives and will facilitate staff cohesiveness and communication.

Job Responsibilities:

Principles and Duties of the Job Description

• Professional Clinical Care to Patients and Clinical Staff
  • Emergency and Crisis Care
    • Respond to all Codes, Emergency Calls – as assigned
    • Attend to all Deaths
    • Attending Critical and Trauma Calls in ED, ICU, etc.
    • Provide integrated care in Critical Care areas (ICU, CCU, CVICU, NICU, etc.)
      • Participate in Interdisciplinary Rounding
      • Communicate consistently with others on clinical team
    • Participation in 24/7/365 in-person care as clinically assigned
  • Spiritual Integration
    • Pre and Post Surgical Care
    • Palliative Care
    • Clinic/Outpatient Care
    • Comprehensive Documentation of all ministry and care planning
    • Multi-Disciplinary Rounding
  • Team Member Support
    • Personal and Team Support
      • Building supportive relationships with individual team members
    • Bioethics Consultations
    • Clinical Team Crisis Intervention
    • Physician Well-Being and Spiritual Support
    • Volunteer Engagement

Clinical Chaplain Associates are expected to spend 90% of their work time in provision of direct patient care and team member support; 10% of their work time will be spent on administrative responsibilities and preparation for ministry.