Software Trainer

ManageYOURiD, part of the Ridgeline International family of companies, is a leader in identity protection and privacy management solutions. Our mission is to help individuals, families, and organizations take back control of their personal information and reduce the risk of identity exposure online. Through our Privacy Protection platform, we scan hundreds of data broker and people‑search sites, remove exposed personal records, and continuously monitor for reappearance.

As a Ridgeline International company, we combine our innovative privacy technology with Ridgeline’s expertise in cyber, data analytics, and mission support for government and commercial clients. Founded in 2013 and headquartered in Northern Virginia, ManageYOURiD is expanding its reach to protect identities and sensitive information nationwide.

We are passionate about building solutions that empower people to manage their digital footprint, and we are growing a team that shares our commitment to security, innovation, and impact.

Job Description

We are looking for a Software Trainer who will be a key part of our team, partnering with software developers and program leadership in a fast-paced, mission-driven environment. You will design and deliver impactful training programs that help our clients confidently use our software solutions.

What You Will Do

• Lead advanced training sessions on our software products and collaboration tools
• Develop and customize training materials for different applications and user needs
• Set up and manage training environments to ensure smooth sessions
• Troubleshoot technical issues related to training equipment and software
• Provide user-focused feedback on new software features and updates
• Work with the team to define training requirements and enhance program content
• Keep training materials up to date with the latest software updates
• Travel as needed to conduct in-person training and presentations across the United States and occasionally internationally

Qualifications

Must Haves

• Ability to mentor new trainers and support onboarding
• Strong skills in gathering and using feedback to improve training effectiveness
• Experience maintaining accurate records of training sessions and participant progress
• Commitment to developing inclusive and accessible training for diverse end users
• A mindset for continuous improvement and analyzing metrics to enhance outcomes

Nice to Have

• Previous experience delivering advanced software training in a professional setting

Additional Information

This role is remote with occasional travel required to Tampa FL, Fort Bragg NC, and Washington DC for meetings, training, and team events.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at [email protected]