Member Service Representative

Job Description

Job Description

A. Perform duties in a safe, satisfactory, competent and timely manner.

B. Any particular skills possessed should be used, if applicable, in rendering good service to the Members and employees of the Cooperative.

C. Understand and effectively communicate all Cooperative policies and procedures concerning fees, deposits, service charges, billing and collection charges.

D. Receive and relay incoming phone calls with detailed knowledge of the correct section to refer the call to.

E. Type correspondence, forms and reports with accuracy as required.

F. Complete and process daily time sheets.

G. Maintain files and records in an organized manner.

H. Draft routine correspondence correctly.

I. Prepare operational reports as required.

J. Receive and process insurance claims in a timely manner.

K. Receive and handle payments from Members accurately and in a courteous manner.

L. Process payments accurately and balance payment drawer daily in accordance with procedures.

M. Prepare bank deposit(s) daily.

N. Inform Member Services Representative IIIs of payments on accounts subject to collection.

O. Assist in securing information concerning bill adjustments.

P. Become familiar with, and have an understanding of, information regarding Member accounts on billing calendar, CIS, billing register, file maintenance media and other related sources of information available.

Q. Prepare and process service orders, construction orders, operating orders, outage reports as well as other applicable reports for Cooperative services received from Members.

R. Communicate well with Cooperative personnel to ensure service is provided in a timely manner.

S. Effectively communicate with neighboring utilities in the execution of terms of territorial agreements.

T. Make computations and tabulations necessary to complete Member Service reports (including survey) as required.

U. Answer routine energy conservation questions from Members.

V. Ensure positive and professional contact with the public. Advise Area Office Manager immediately of any problems or circumstances requiring their judgment.

W. Assist other employees as necessary to serve Cooperative Member needs.

X. Perform other related duties as assigned.