Sales Counselor

Essential Job Functions

• Initiates contact with prospective residents via telephone, email, personal visits, tours and home visit activities as appropriate to facilitate the selling process by building productive and trustworthy relationships.
• Assist in developing quarterly marketing plans and participates in all marketing events inside the building.
• Under the supervision of the manager, coordinate, market, and lead events inside and outside the building.
• Identify, build and develop an effective network of community and professional sources for potential resident referrals.
• Tour prospective residents and assess resident qualification; follow up with prospects via phone, email and written communication on a regular basis. Respond to requests for information and incoming inquiries from prospective residents.
• Follow up with prospects, family members and other referral sources by phone, mail and tours to facilitate closings.
• Follow leads through a lease signing and move-in. Complete all necessary internal paperwork for deposits and move-ins as needed.
• Assist residents and families with move in process, paperwork, welcome gifts and orientation as needed.
• Communicate to all departments for timely readiness of apartments and service needs.
• Provide continuous follow-up after move in and address identified issues immediately and increase resident satisfaction.
• Documents all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision, etc.
• Maintain prospect database and enter prospect and move-in information in a timely manner.
• Develop active referral base within the community by making personal visits and sponsoring networking functions at the community. Accurately represent the community, its services and pricing structure in all interactions.
• Complete daily and weekly census reports, availability reports, and other sales related documentation as needed.
• Perform other job-related duties as assigned.

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working around ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Proficiency with Microsoft Office Suite.

Education and Experience

• Must meet all applicable state and federal requirements for this position.
• Prefer two years college or equivalent marketing experience.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer & telephone
• Walking the property while touring, meeting with prospects and lease signings
• Must be able to lift up to 25 pounds at times
• Alternating between standing and sitting
• Proficient and accurate typing skills

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment
• May be exposed to variable temperatures and conditions while off-site

Other Requirements -

• Off-site travel may be required
• Able to work flexible hours as needed

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.