Programs Administrator

Job Type

Full-time

Description

I. JOB SUMMARY:

The Programs Administrator oversees daily programmatic operations of the Homeless Assistance Centers (HACs), which provide emergency shelter and supportive services for people experiencing homelessness in Broward County. This is a dual-site senior leadership role that provides unified oversight of both HAC campuses, setting agency standards, harmonizing practices, and ensuring consistent quality, safety, and outcomes across locations through a regular presence at both sites. Reporting to the Chief Programs Officer (CPO), the Programs Administrator ensures that programs and services operate efficiently, at capacity, and in compliance with agency policies, funding requirements, and regulatory standards, while fostering a culture of empathy, resilience, and collaboration that honors both staff and client experiences. This role provides high-level supervision to the Supportive Services, Residential Services, and Clinic Directors, coordinating cross-campus staffing, schedules, and after-hours escalation to sustain 24/7 operations and maintain alignment between centers. The Programs Administrator fosters a professional, client-centered culture, supporting staff through coaching, training, and professional development. Acting as a representative with community partners and committees, the Programs Administrator advances the mission of creating a safe, supportive, and effective shelter environment that helps clients transition to stable housing.

Ii. Essential Duties And Primary Responsibilites

• Provide leadership and direct supervision to program directors, ensuring integrated oversight of case management, workforce development, behavioral health, medical, and residential services.
• Provide unified dual-site leadership across both HAC campuses by setting agency standards, harmonizing practices, and ensuring consistent quality, safety, and outcomes through a regular presence at both centers.
• Coordinate cross-campus staffing, schedule, and coverage to sustain 24/7 operations; manage after-hours escalation and incident response in partnership with on-site leadership.
• Standardize workflows, documentation, and service pathways, including utilization of the AWARDS electronic records system to monitor capacity, productivity, fidelity, quality, and safety across both locations.
• Support staff development through coaching, mentoring, training, and individualized growth plans, fostering resilience, empathy, and adaptability.
• Conduct performance evaluations, manage timesheets and scheduling, and address performance or disciplinary concerns in collaboration with Human Resources.
• Create a collaborative, accountable, and inclusive team culture that prioritizes client-centered, trauma-informed, and culturally responsive care.
• Oversee daily operations of HACs services, ensuring adherence to the Low Barrier model and timely transitions to stable housing.
• Ensure clients access and optimal delivery of essential services including meals, case management, healthcare, behavioral health, workforce development, life skills training, and housing navigation.
• Develop, implement, and monitor shelter policies, procedures, and best practices in collaboration with agency leadership.
• Monitor program performance, compliance, and service outcomes, using data both for accountability and to demonstrate client progress and staff impact.
• Ensure accurate, timely program documentation and data entry, including service plans, progress notes, logs, and discharge summaries.
• Prepare program reports and outcome analyses for leadership, funders, and stakeholders.
• Lead and participate in Quality Assurance/Quality Improvement (QA/QI) initiatives to strengthen systems, services, and outcomes.
• Work with CPO to manage program budgets responsibly, ensuring effective use of resources and alignment with agency priorities.
• Actively participate in Quality Assurance/Quality Improvement (QA/QI) initiatives to strengthen systems, services, and outcomes.
• Provide programmatic oversight and operational support to Housing Programs to ensure continuity of care, service quality, and alignment with agency standards.
• In the absence of the CPO, represents and acts as an interim.
• Represent the agency with professionalism in community committees, workgroups, audits, and evaluations within the Broward County Homeless Continuum of Care.

The requirements listed represent the minimum level of knowledge, skills, and abilities necessary to perform the job proficiently. This job description is not intended to be an exhaustive list of all duties, responsibilities, or requirements. Employees may be assigned other job-related tasks by their supervisor, subject to reasonable accommodation.

Iii. Agency Expectations Of Employee

• All employees are expected to adhere to Agency Policies and Procedures.
• All employees are expected to dress appropriately and professionally.
• All employees are expected to attend required and/or assigned Agency trainings.
• All employees are expected to be courteous, polite and friendly both to our clients and to their fellow employees.
• All employees are expected to consistently report to work on time prepared to perform the duties of their position.

V. Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Administrator (HAC) works in settings of BP, including offices, classrooms, group rooms as well as being involved in other areas of BP programs both on and off campus. In addition, the position is active in the community as situations warrant, representing BP.

Requirements

IV. QUALIFICATIONS:

Education/Experience: Master’s degree in human services, Public Administration, Psychology, or a related field required. Clinical licensure (LCSW, LMHC, LMFT, or equivalent) preferred. Minimum of 3-5 years of progressive leadership experience in homeless services, or social services with demonstrated expertise in delivering integrated supportive services. Strong understanding of Low Barrier shelter operations, solution-oriented, and trauma-informed care. Demonstrated experience in effective program and grant management, staff supervision, and performance evaluation. Proficient in data management platforms including HMIS, SAMIS, and electronic health record systems. Excellent organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Must be able pass a Level II background screening, work flexible hours, and possess a valid Florida Driver’s License.

Salary Description

$85,000.00 - $95,000.00