Regional Operations Manager - Southeast Region
- We’re hiring a Regional Operations Manager across multiple regions to strengthen operational consistency, safety, and quality across our service markets.
- This non–people leadership role is designed for high-performing Service technicians and leads ready to grow beyond one market, gaining regional exposure and experience in audit, process improvement, and service operations.
- The (ROM) partners with Regional and Field Service leadership to identify process gaps, coach local teams, and uphold company standards across multiple locations.
- Audit field warehouses, sheds, and fleets for compliance with SOPs and safety standards.
- Evaluate inventory accuracy, fleet condition, and housekeeping; identify gaps and coach local teams.
- Complete standardized audit scorecards and collaborate with Field Service Managers and Regional Service Directors on corrective actions.
- Verify maintenance logs, PM schedules, and ServiceMax data for accuracy.
- Partner with Service Ops and CI teams to implement best practices and improve workflows.
- Analyze audit and KPI trends to address systemic issues impacting safety or efficiency.
- Apply Lean methodology to drive continuous improvement and reduce waste.
- 5-10 years in field service, operations, or audit
- Proven record of safe work practices; no major violations in past24 months.
- Demonstrated ability to maintain accuracy and low shrink.
- Proficient in ServiceMax (or similar) and Excel/data reporting.
- Willing and able to travel overnight up to 50%.
- Must obtain OSHA-10 certification within 90 days of hire.
- Strong communication, influence, and follow-through; able to lead change through collaboration.
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