Sales Operations Coordinator

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Sales Operations Coordinator provides essential tactical and administrative support for chain customer operations in Florida. This position focuses on order processing, account maintenance, delivery coordination, and operational reporting to ensure seamless service to chain customers. The coordinator serves as a critical operational link between SGWS systems, chain customers, and internal teams including operations, licensing, and trade development to maintain accurate account information and efficient order fulfillment processes.

Primary Responsibilities

• Process various types of chain orders including EDI/HVOE orders, manual warehouse orders, manual club orders, and B&H orders to ensure accurate and timely fulfillment
• Coordinate with licensing teams for setup of new chain accounts, including Fintech
• Maintain AS400 item registry for all assigned chain accounts, ensuring accurate product information and system updates
• Update and maintain EDI tables for all chain customers to ensure proper electronic data interchange functionality
• Research and resolve billing errors by investigating discrepancies and coordinating corrections with appropriate teams
• Verify transmit match accuracy between SGWS systems and chain customer systems to ensure data integrity
• Coordinate delivery logistics with Operations and Depot teams to ensure timely and accurate product delivery to chain locations
• Provide out-of-stock (OOS) details and updates for the next billing cycle to maintain accurate inventory and billing information
• Review allocated item setup configurations to ensure proper billing procedures and accuracy

Additional Primary Responsibilities

• Communicate billing needs and requirements with Trade Development teams to support promotional activities
• Provide account coordination support as needed across multiple touchpoints including salesforce systems, chain headquarters, and individual store locations
• Maintain accurate records and documentation for all account activities and system updates
• Support troubleshooting efforts for order processing issues and system discrepancies
• Assist with special projects and administrative tasks related to chain customer operations
• Perform other job-related duties as assigned

Minimum Qualifications

• High school diploma or equivalent required
• 1-2 years of administrative, customer service, or operations experience preferred
• Strong attention to detail and accuracy in data entry and record keeping
• Basic proficiency in Microsoft Office Suite, particularly Excel
• Excellent organizational skills with ability to manage multiple tasks and priorities
• Strong communication skills for coordinating with internal teams and external customers
• Ability to learn and work with various computer systems including EDI, AS400, and CRM platforms
• Customer service orientation with problem-solving mindset
• Ability to work independently and follow established procedures and processes

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [email protected]