Lead Customer Service Representative - Peds Behavioral Health - Bonita Health Center
Location: Bonita Health Center -3501 Health Center Blvd Suite 1119 Estero FL 34135
Department: GCHSWF Peds Behavioral Health - BHC
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 5:30:00 PM
Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour
Summary
Lead Customer Service Representative Pediatrics Behavioral Health
Location: Bonita Health Center Estero, FL
Schedule: Full Time | MondayFriday | 7:00 AM 5:30 PM (5, 8-hour shifts)
Pay: $21.01 $24.69/hour
Make a Difference Every Day
Join a compassionate Pediatric Behavioral Health team where your leadership and customer service skills help support children and families when they need it most.
What Youll Do
Lead daily front-end operations in a busy pediatric practice
Manage calls, scheduling, check-in/out, and patient flow
Handle insurance verification, referrals & authorizations
Support billing, collections & accurate documentation
Act as a go-to resource for staff in the absence of a supervisor
What Were Looking For
2+ years of customer service experience
Strong communication & problem-solving skills
Detail-oriented & team-focused mindset
Passion for working in a pediatric environment
Motivation to grow into future leadership opportunities
Why Apply?
Meaningful work supporting kids & families
Leadership growth potential
Team-oriented, fast-paced environment
Ready to step into a leadership role and make an impact? Apply today!
The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Educational Requirements
Degree/Diploma Obtained Program of Study Required/
Preferred and/or
High School Diploma or EquivalentRequired
Experience Requirements
Minimum Years Required Area of Experience Required/
Preferred and/or
2 YearsCustomer ServiceRequired
Additional Requirements
And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.
State of Florida Licensure Requirements
| Licenses Required/ Preferred and/or |
| Not Required |
Certifications/Registration Requirements
| Certificates/Registrations Required/ Preferred and/or |
US:FL:Estero
Recommended Jobs
Remote Sales Representative - ElectroGum
**Job Description:** ElectroGum is a fast-growing electrolyte chewing gum brand trusted by 10,000+ athletes 134 NBA players, and 28 NFL players. We're looking for a driven, English-fluent sales repre…
Minimally Invasive Clinical Specialist I
Minimally Invasive Clinical Specialist I SpecialtyCare is expanding! We are currently looking for the right candidate to start and train as a Minimally Invasive Clinical Specialist I (MIS) to work…
Occupational Therapist (School Based)
Join our dynamic team as a School-Based Occupational Therapist in Saint Augustine, where you will play a crucial role in enhancing students' abilities to perform daily activities and thrive in an edu…
Physician Assistant
Your Role: The Patient's Partner in Recovery As a Post-Procedure Care Coordinator, you will guide patients through their healing journey following our non-surgical orthopedic treatments. This ro…
Soccer Development Officer - Youth Soccer Facility
At America's Got Soccer we provide fun, engaging experiences, creating lasting memories for the youth and families in our communities. We're looking for an energetic and enthusiastic Soccer Developm…
LOCUM Cardiothoracic Surgery Physician Assistant
We are hiring an experienced Cardiothoracic Physician Assistant in Tampa, Florida! This is an immediate need starting early November! Must have an active FL license and ready to start! This i…
Transportation Project Manager -West Palm Beach, FL
Short Description: Bowman has an opportunity for a Transportation Project Manager to join our team in West Palm Beach, FL. At Bowman, we believe in creating opportunities for aspiring people to th…
PARK SERVICE AIDE
General Purpose Position is posted on a continuous basis until a sufficient amount of qualified applications are received. Applicants who are interested in the position are encouraged to subm…
Driver
Hertz, an industry leader is seeking high-charged, high-energy, team-driven individuals to work as a Driver. As a Driver, you will have the opportunity to drive Hertz cars while getting paid! Wage…