Service Manager

DESCRIPTION

We are looking for a talented Service Manager to join our team in Service in Tampa, FL.

In this role, you will make an impact in the following ways: 

• Drive Operational Excellence – By managing all service operations and resolving complex issues, you’ll ensure smooth workflows and high-quality service delivery.
• Develop and Empower Teams – Providing timely feedback and growth opportunities will strengthen employee engagement and build a high-performing team.
• Lead Continuous Improvement – Reviewing and refining processes to align with evolving customer expectations will keep operations efficient and competitive.
• Monitor and Optimize Performance – Regularly analyzing KPIs and addressing gaps will enhance productivity and service quality.
• Ensure Customer Satisfaction – Maintaining service standards and proactively resolving issues will foster trust and loyalty among customers.
• Identify Trends and Innovate – Spotting patterns and implementing changes will help the organization stay ahead of challenges and meet strategic goals.
• Build Strong Customer Relationships – Establishing professional partnerships with key customers will strengthen long-term business success.
• Manage Resources Effectively – Overseeing personnel and budgets will ensure operational sustainability and cost efficiency.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial Acumen

Understand and interpret key financial indicators to make informed decisions that improve service operations and profitability.

• Action Orientation

Approach challenges with urgency, energy, and enthusiasm to drive timely results and continuous improvement.

• Effective Communication

Deliver clear, tailored messages to diverse audiences—employees, customers, and stakeholders—to ensure alignment and engagement.

• Customer Focus

Build strong relationships and deliver solutions that prioritize customer needs and satisfaction.

• Talent Development

Coach and mentor team members to achieve both their career aspirations and organizational objectives.

• Accountability & Trust

Hold yourself and others accountable for commitments while fostering trust through honesty and integrity.

• Conflict Management

Resolve conflicts constructively and minimize disruption to maintain a positive and productive work environment.

• Planning & Process Optimization

Prioritize work effectively and continuously refine processes for efficiency and quality.

• Service Capability, Capacity & Coverage

Apply service capability frameworks to ensure consistent, high-quality service delivery and identify opportunities for improvement.

• Service Documentation Accuracy

Maintain precise records of customer, equipment, and technical information to support compliance and operational excellence.

• Continuous Improvement

Always look for ways to optimize workflows and adapt to changing customer expectations and organizational goals.

• Customer-Centric Leadership

Balance operational efficiency with exceptional customer experience to drive loyalty and business growth.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant level of relevant technical experience, including supervisory experience, required.

Additional Information:

• This role is to support service operations in the Tampa location both in-shop and field service.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2423062

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.