Collections Agent

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for all collection activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer system as well as working manually from lists provided. Areas of responsibility are Inbound, Outbound, Blended collections, Pending, Latitudes, Solutions and Recovery and Condo (Maintenance and Taxes).

COMPANY BENEFITS:

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• PTO - Paid Time Off
• Travel Benefits & Discounted Vacations Through Our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Communicate with owners via telephone and make diligent efforts to collect all open items on an account, including delinquent payments, delinquent maintenance, taxes, use fees, and deed recovery, as necessary.
• Ensure timely contact with accounts and determine if additional research or skip tracing is required.
• Keep owners informed about the status of their accounts with clear and detailed communication during each interaction.
• Adhere to training and quality guidelines to ensure proper collection methods and provide quality customer service during all calls.

QUALIFICATIONS:

• Minimum of 2 years of collections and/or customer service call center experience preferred.
• Experience using a predictive dialer system preferred.
• Proficient in continuous computer use.
• Comfortable with continuous phone use throughout the workday.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong interpersonal and communication skills.
• High attention to detail.
• Ability to adapt to a fast-paced call center environment.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.