Associate Director - Customer Enablement & Innovation (Remote)

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

This position is part of AbbVie's Information Security & Risk Management (ISRM) team within Business Technology Solutions. The Identity & Access Management (IAM) team is responsible for the development, implementation, and oversight of the organization's IAM strategy, ensuring secure, efficient, and compliant access to systems and data. The IAM team supports all verticals including User Lifecycle Management, Privileged Account Management, Directory Services, MFA/Federation/SSO, Access Certifications, Role Based Access Control, External Identity Management, and Application & System Integration. We are here to put our partners in a position to succeed by providing the knowledge, tools, and support they need to effectively use data and technology while managing risk.

This position can be virtually anywhere in the U.S.

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients' lives. In the role of Associate Director, Customer Enablement & Innovation, you'll tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.

In this role, you'll be responsible for:

• Understanding the IAM strategy and driving customer education and adoption for key initiatives such as IGA Automation, RBAC, Federation, MFA, and Passwordless
• Interfacing directly with IAM Leads to understand product roadmaps and capabilities, and providing requirements to enable customer experience and adoption
• Establishing key stakeholder relationships and governance forums to gather customer requirements, while communicating information and key priorities
• Championing the IAM roadmap and ensuring alignment with key organizational objectives
• Developing a persona-based IAM Portal to simplify solutions, offer self-service, document instructions/code samples, and provide support options
• Serving as single point of contact for IAM initiatives relative to onboarding/usage documentation, metrics, and audit response
• Defining and implementing a unified end-to-end user experience for all IAM offerings
• Establishing a mechanism for measuring KPIs/KRIs and implementing continuous controls monitoring with defined operational procedures
• Ensuring that IAM systems meet regulatory requirements
• Leading a team covering: Self-Service IAM Portal, Voice of the Customer/User Experience, Adoption Metrics/Continuous Controls Monitoring, RBAC and Dynamic Approvals/Policy Adoption, and Audit Response Coordination

Qualifications

• Bachelors Degree and 9 years of experience OR Masters Degree and 8 years of experience OR PhD and 4 years of experience
• Experience in Identity & Access Management or Information Security
• Proven experience managing and leading cross-functional teams
• Experience in product management, including developing product strategies and roadmaps
• Exceptional relationship-building and stakeholder management skills, including with senior leadership
• Excellent verbal and written communication skills, including the ability to present to senior audiences
• Strong analytical skills with the ability to translate complex data into actionable insights
• Solid understanding of risk management and regulatory compliance principles related to technology and data

Beneficial:

• Familiarity with IAM concepts such as RBAC, MFA, SSO/Federation, Privileged Access Management, or IGA
• Experience driving customer engagement and satisfaction through product or platform offerings
• Strong controls mindset with experience implementing and monitoring effective controls

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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