Returns & Dropships Coordinator

About Spring Footwear Corp.

Spring Footwear Corp. has been designing and distributing stylish, comfortable, and high-quality footwear since 1991. With continued growth across wholesale, retail, and eCommerce channels, we proudly deliver value, comfort, and craftsmanship with every pair we ship.

At Spring Footwear, we thrive in a fast-paced, team-oriented environment where accuracy, urgency, and initiative are rewarded. We foster a culture of individual responsibility, mutual respect, and operational excellence — all while keeping our customers at the heart of everything we do.

About the Role

We are looking for a Returns & Dropships Coordinator to manage and process wholesale and eCommerce returns, handle drop ship operations, and support our warehouse team in maintaining accurate inventory and customer satisfaction.

This is a hands-on, detail-oriented role that requires both computer proficiency and comfort working in a warehouse environment. The ideal candidate will be reliable, efficient, and experienced in returns processing, drop shipping, and warehouse logistics.

What You’ll Do

Returns Management

• Own the full-cycle returns process from intake and inspection to credit issuance and restocking.
• Accurately process and credit returns in the Order Management System (OMS), Shopify, and Lingo.
• Repackage, label, and route returned items appropriately, including mix pair or damaged item evaluation.
• Ship replacements or repaired products in a timely and accurate manner.
• Communicate with customers and internal departments regarding return authorizations (RA), status updates, and discrepancies.
• Track and document all returned merchandise, including product conditions and reasons for return.
• Identify return trends and share product quality feedback with relevant departments (Product Development, Quality, Sales).

Dropship Coordination

• Process and ship drop ship orders directly to customers, retailers, and third-party platforms.
• Maintain accuracy in inventory levels, picking, packing, and labeling.
• Coordinate daily shipments, pickups, and drop-offs with FedEx, UPS, and other carriers.
• Ensure all shipping labels are processed, invoiced, and filed by end of day.

Warehouse Operations & Support

• Collaborate with the warehouse team to ensure inventory integrity and minimize losses.
• Assist in general warehouse duties when needed, including organization and cycle counts.
• Maintain a clean, safe, and organized workspace.

What You Bring:

• Warehouse or logistics experience, with exposure to returns and dropshipping.
• Proficiency in Microsoft Excel, order management systems, and general computer skills.
• Excellent attention to detail, accuracy, and data entry skills.
• Strong written and verbal communication skills.
• Ability to work independently in a fast-paced environment and manage multiple tasks.
• Strong sense of urgency, ownership, and follow-through.

Preferred Qualifications:

• Experience with platforms like Shopify, Lingo, NetSuite, SPS Commerce, or similar OMS/EDI tools.
• Previous experience in the footwear, apparel, or consumer goods industry.
• Knowledge of returns compliance for major retailers.
• Familiarity with warehouse best practices, shipping software, and labeling systems.

Why Join Us?

• Competitive wages & full benefits package
• Company-paid holidays and vacation
• Profit-sharing program
• Opportunities for growth and advancement
• Work with a leading footwear company with over 30 years of success
• Collaborative, supportive work culture where your impact is valued

Ready to Step Into Your Next Role?

Apply today and join a growing team that’s making great strides in footwear innovation.