Technical Entertainment Maintenance Opportunities (Universal Studios and Islands of Adventure)

POSITION TITLE: + Tech I, Entertainment Maintenance JOB SUMMARY: Supports Entertainment shows and offerings by performing advanced troubleshooting, corrective maintenance, and repairs of technical entertainment equipment and systems. Involved in modifications, testing, installing, and commissioning of replacement technical entertainment systems. Provided technical and mechanical support for day-today operations. MAJOR RESPONSIBILITIES: + Responsible for analysis, troubleshooting and implementation of immediate and long-term repairs and solutions to improve operational reliability, safety and serviceability of Entertainment equipment and systems. + Responsible for utilizing a systematic approach to researching defective or ineffective parts/systems using technical manuals, technical drawings, and external resources. + Provide accurate data entry and timely communications on tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy maintenance records or physical logbook entries, where appropriate. + Performs job duties as described for department's non-lead job descriptions. + Performs modifications to equipment and systems as directed by Universal Orlando Entertainment. + Communicates and coordinates with other departments or crafts as needed. Communicates resource needs and work plans to supervision. + Actively participates in learning opportunities in entertainment technologies for all disciplines. + Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. + Performs other duties as assigned. EDUCATION: + Associate degree (AA) preferred. + Bachelor's degree from a four-year college or university in related field preferred. EXPERIENCE: + Must possess advanced knowledge of entertainment systems theory as well as practical training and experience. + 5-8 years' experience in maintaining, troubleshooting, and repairing entertainment equipment. + 5-8 years' experience in electrical repairs in DC or AC systems, preferred. + 5-8 years' experience in design, installation, or maintenance of A/V & entertainment systems. + Equivalent combination of education and experience accepted. CERTIFICATIONS, LICENSES, REGISTRATIONS: + Valid Florida driver's license requires. ADDITIONAL INFORMATION: + Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience + Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems + Certificates and factory training desired. + Cable terminations and labeling desired. + Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment. + As directed, may assist in technical training and implementation of all training materials. Maintains and shares job knowledge and assists in developing Team Members. POSITION TITLE: + Tech II, Entertainment Maintenance JOB SUMMARY: Provides the highly skilled technical knowledge needed to support Entertainment shows and other offerings by conducting field repairs, bench repairs, troubleshooting, testing, installing, and commissioning of technical entertainment equipment and systems. These can include a wide variety of electronic and mechanical platforms to include parade floats, show control, communications, wireless audio systems, lighting, video, large format digital projection, special effects systems, pyro systems, laser systems, and the like. Conducts daily venue startups and assessments, perform routine preventative, diagnostic, and corrective maintenance. MAJOR RESPONSIBILITIES: + Performs diagnostics and repairs to address system failures and provide immediate and/or long-term corrective actions and repairs that will improve operation reliability, safety and serviceability of entertainment show equipment and systems. Entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications. Involves researching defective components and instructional information to complete the repair process when required. + Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements. These systems can include, but are not limited to, audio, lighting, video, electrical, laser, and network systems. Inspections and preventative maintenance include, testing, cleaning, replacement, and/or calibration of applicable control circuits/systems. + Provide accurate data entry and timely communications on P.M. tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy preventative maintenance records or physical logbook entries, where appropriate. + Responds to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners. + Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation. + Perform projects and modifications to equipment and systems as directed by Universal Orlando Entertainment + Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality. + Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. + Performs other duties as assigned. EDUCATION: + Associate degree (AA) preferred. + Bachelor's degree from a four-year college or university in related field preferred. EXPERIENCE: + Must possess knowledge of entertainment systems theory as well as practical training and experience. + 3-5 years' experience in maintaining, troubleshooting, and repairing entertainment equipment. + 3-5 years' experience in electrical repairs in DC or AC systems, preferred. + 3-5 years' experience in design, installation, or operation of A/V & entertainment systems. + Equivalent combination of education and experience accepted. CERTIFICATIONS, LICENSES, REGISTRATIONS: + Christie Certification Training + Q-Sys Level 1, Dante Level 1 + Q-Sys Level 2, Control Training 201, Control & UCI Fundamentals + Dante Level 2 or 3 + SMAART Technologies Software Certification ADDITIONAL INFORMATION: + Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment. + As directed, may assist in technical training and implementation of all training materials. Maintains and shares job knowledge and assists in developing Team Members. POSITION TITLE: + Tech III, Entertainment Maintenance JOB SUMMARY: Supports Entertainment shows and offerings by conducting daily venues start up and assessments, performing routine preventative, diagnostic, and corrective maintenance of entertainment elements within show offerings. Utilize intermediate technical knowledge and understanding of audio/lighting/video elements, mechanical effects, electrical systems, and stage elements. Handles trouble calls, completes special projects and shop work as assigned by supervisor and Lead. MAJOR RESPONSIBILITIES: + Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements. These systems can include, but are not limited to audio, lighting, video, electrical, laser, and network systems. Inspections and preventative maintenance include, testing, cleaning, replacement, and/or calibration of applicable control circuits/systems. + Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation. + Provide accurate data entry and timely communications on P.M. tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy preventative maintenance records or physical logbook entries, where appropriate. + Responds to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners. + Apply basic troubleshooting skills to diagnose system failures and to provide immediate and/or long-term corrective actions that will improve operation reliability. This may entail referencing of technical drawings/manuals and specifications and tracking history of past failures and solutions. + Assist in projects and modifications to equipment and systems as directed by Universal Orlando Entertainment + Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality. + Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. + Performs other duties as assigned. EDUCATION: + Associate degree (AA) preferred. + Bachelor's degree from a four-year college or university in related field preferred. EXPERIENCE: + Must possess knowledge of entertainment systems theory as well as practical training and experience. + 1-3 years' experience in maintaining and repair of entertainment equipment. + 1-3 years basic troubleshooting knowledge of entertainment systems. + Equivalent combination of education and experience accepted. ADDITIONAL INFORMATION: + Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment. + As directed, may assist in technical training and implementation of all training materials. Maintains and shares job knowledge and assists in developing Team Members. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE