Support Specialist (Clearwater)

AppleOne is seeking a professional, high-energy Contact Center Specialist. In this role, you will be the voice of a financial institution, providing exceptional service via phone, email, and live chat. You will act as a technical guide and a financial problem-solver, ensuring every customer feels supported and valued.

The Perks

Pay: $22.00 per hour

Weekly Pay

Contract to hire

Flexibility: Hybrid work options (2–3 days remote) available after initial training and based on performance.

Environment: A supportive, professional atmosphere with a focus on career growth.

Key Responsibilities

Multichannel Support: Respond to inbound inquiries regarding deposits, loans, and banking services via phone, email, and chat.

Technical Troubleshooting: Assist customers with digital products, including mobile banking apps, Bill Pay, and Zelle.

Problem Resolution: Take ownership of customer issues, researching and resolving them while maintaining detailed documentation.

Referral & Growth: Identify customer needs and recommend appropriate financial solutions or refer them to specialized departments for personal or commercial loans.

Compliance: Maintain strict adherence to banking regulations (BSA, AML, Reg E, etc.) and internal policies.

What We’re Looking For

Experience: Required previous experience in a Contact Center/Call Center. Experience in banking or live-chat roles is highly preferred.

Education: High School Diploma or equivalent required (College degree preferred).

Skills: * Ability to simplify complex problems for customers.

Excellent verbal and written communication.

Comfort navigating multiple computer systems and online applications simultaneously.

Strong de-escalation skills and a positive, respectful demeanor.

Schedule & Location

Hours: 9:00 AM – 6:00 PM (includes a 1-hour lunch break).

Weekends: One Saturday per month required.

Location: Based in Clearwater, FL (Countryside area).