Warehouse & Facilities Technician

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

The Warehouse & Facilities Technician is a dynamic, cross-functional role responsible for supporting both warehouse operations and facilities management across multiple IQ Fiber locations. This position requires a dependable, flexible, and proactive individual who can travel as needed to assist with material handling, logistics, site maintenance, and operational setup.

This is an on-site role based in Jacksonville, FL, with regular travel to other IQ Fiber facilities in the Southeast.

Essential Duties and Responsibilities:

• Receive, inspect, and process inventory using FIFO methodology and WMS documentation
• Fulfill internal orders within 24 hours and conduct inventory audits
• Maintain warehouse organization and safely operate equipment including pallet jacks and forklifts
• Maintain facilities, monitor supplies, and support equipment setup/breakdown
• Coordinate with vendors for repairs and ensure compliance with safety standards
• Travel to support operations in Gainesville, FL and Savannah, GA
• Serve as flexible resource for urgent needs, including equipment retrieval
• Manage freight operations including loading/unloading, scheduling deliveries, and intercompany transportation
• Communicate with vendors and internal teams regarding shipment status
• Demonstrate sound judgment, accountability, and process adherence
• Communicate effectively with all stakeholders and provide timely reports
• Utilize technology including WMS, NetSuite, RF-SMART, and Microsoft Office
• Assist with the coordination of facilities-related maintenance requests and ordering and restocking snack, beverage, and office supply items
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required; technical certifications a plus
• Prior experience in warehouse operations, logistics, or facilities support preferred
• Familiarity with WMS platforms and RF scanner systems (RF-SMART experience a plus)
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Ability to lift and move materials up to 50lbs
• Willingness to travel across multiple states for operational support up to 50% of the time
• Ability to work independently and adapt to changing priorities
• Technological literacy and proficiency with Microsoft Office
• Experience with NetSuite and RF gun systems highly desirable

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.