Parts Manager
- Organize, Develop and maintain an organization chart clearly indicating the lines of authority and responsibility of the parts group.
- Maintain, in conjunction with the human resources group, written job descriptions covering all parts functions.
- Determine parts sales methodologies and job flows to maximize the effectiveness, the efficiency and the customer satisfaction of the parts functions.
- Monitor performance standards and measurements.
- Maintain all parts efficiency and management reports and reporting methods.
- Works in conjunction with human resources on recruiting, hiring and training of all parts employees.
- Planning educational and training programs covering company policies and procedures, as well as parts sales and inventory control methods.
- Coordinate professional and management development of the key department employees through outside training on an ongoing basis.
- Provide the direction and leadership required to achieve professional parts sales and parts processes at profitability and customer service/customer satisfaction standards.
- Conduct regular parts meetings and training sessions to communicate company objectives and policies, to develop specialized skills and to encourage employee participation and personal growth.
- Observe parts personnel in job circumstances and provide the coaching necessary to develop additional skills, job effectiveness and efficiency to maintain high quality work in the department.
- Supervising all direct reports and provides individuals the guidance required for them to reach both their corporate and personal goals.
- Continually monitor the progress of the department and individuals in parts group toward the customer satisfaction, market penetration and parts goals.
- Identify deviations from the plan and recommending and/or taking corrective action.
- Conduct daily consultations with all direct reports, either in person or by phone.
- Conduct regular (not less than monthly) meetings with the parts group personnel to compare performance with standards and goals.
- Take whatever action necessary to assist individuals in achieving their goals.
- Discipline of the parts group personnel within company policy, including termination, if necessary.
- Diesel Mechanic experience welcome
- Bachelor's degree or the equivalent work experience in parts operations and parts sales at the management level.
- Strong organizational skills
- Strong communications skills
- Excellent employee relations skills
- Good computer and systems knowledge.
- A good working knowledge of sales techniques and methodologies.
- Solid inventory management knowledge.
- A purchasing certification if possible.
- Good understanding of financial reporting principles.
- Supervisory and management training in related fields.
- Product knowledge including features and benefits knowledge of all commodities sold.
- “Works and Wears” undercarriage measurement knowledge.
- A solid understanding of pricing principles and discounting effects.
- Working knowledge of warehouse storage systems and storage layout principles.
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Paid Birthday Holiday
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Monthly Profit Sharing Bonus
- Employee Stock Ownership Plan ("ESOP")
- Health and wellness program
- Discounts on products and services
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