Aftermarket Customer Support Specialist

About Vermeer Southeast Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company. About the role Vermeer Southeast is looking for an Aftermarket Customer Support Specialist to provide exceptional customer service by marketing/selling parts and through regular field calls on potential and assigned customers in a specific territory. Assist in inventory management. What you'll do Customer Satisfaction Call on customers in the field and promptly and completely address their concerns and needs. Build strong customer relationships. Interact with all contacts in a caring, professional, courteous and timely manner. Provide needed parts solutions to enhance customer equipment. Make quotes for price and availability to internal and external customers via fax, email, telephone and in person. Responds promptly to resolve customer issues and needs involving all departments at Vermeer Southeast Assists with set up and attendance goals on all customer seminars Adheres to dress code Maximizes time in territory cultivating relationships with existing customers Marketing/Sales Market Vermeer products and services by soliciting customers through applicable sales strategies. Increase customer base and maintain current customers. Research and gain insight of the dealership’s aftermarket competition. Strategically work to increase aftermarket market share. Conduct customer training and support programs in parts. Attend, participate in and/or facilitate product presentations at customer clinic, individual customer locations, open house events and other meetings as needed. Understands how to ask strategic questions that uncover customers’ needs and expectations Follows up on leads and phone calls promptly Achieves annual sales projections for assigned accounts Adheres to Vermeer Southeast's payment and credit policies Maintain accurate information (i.e., quotes, note, equipment purchased, sales reports, etc.) of customers account utilizing existing database Territory Management Strategically plan and utilize available tools to efficiently and effectively spend the majority of time in the territory. Maintain and update customer profiles. Complete and submit call reports on a regular basis. Adheres to Vermeer Southeast's payment and credit policies Adheres to scheduling requirements Prepare a daily written action plan to follow Utilize customer management software program to accurately track customer data Inventory Management Assist Parts Manager in analyzing existing inventory levels, customer demand and market share trends to maintain a profitable inventory balance. Assist with returns and warranty issues, including filing and tracking claims and ensuring proper credit is given to dealership. May assist with shipping/receiving and may load or unload equipment. Assist in stocking shelves, cabinets and displays. Adhere to department safety practices. Qualifications Education and Experience : Graduation from high school or GED equivalent. College degree a plus. Previous Sales and Industry experience desired. Forklift certification a plus. Necessary Knowledge, Skills and Abilities: Ability to understand, read and follow verbal and written instructions. Must be able to multi-task and be detailed orientated with demonstrated follow through and organizational skills. Demonstrated interpersonal skills. Demonstrated facilitation and presentation skills. Demonstrated customer service skills. Bilingual (English/Spanish) a plus. Possess basic typing and computer skills. Must have a valid driver’s license (CDL class A). Knowledge of current industry trends, understanding of general repair practices and dealership aftermarket capabilities. General knowledge of blueprints, hydraulics, hydrostatic and electrical systems. Working knowledge of the hazards and safety precautions common to equipment. Benefits offered Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned Health insurance Dental and Vision plan Flexible Spending Accounts (FSA) Company Paid Telehealth Program - MediOrbis 401K Retirement Plan Paid Holidays & Vacation Others We are a Drug Free Workplace and an Equal Opportunity Employer