USCC Operations Strategy Group Manager

This role is responsible for defining and leading business cases to modernize U.S. Consumer Cards Operations (USCC). The position ensures the financial viability of initiatives by applying creative, strategic thinking to define future-state solutions, leading teams to develop robust business cases, and partnering with internal and external stakeholders to secure alignment, buy‑in, and approval. The role also translates complex technology solutions into clear, compelling business strategy communications for senior leadership.

Responsibilities:

• Act as a trusted advisor to USCC Operations leadership, providing strategic guidance on high‑impact modernization initiatives and investment decisions across the operations portfolio.
• Partner closely with USCC Ops business heads, technology leaders, finance, and senior leadership to define, evaluate, and prioritize business cases that modernize operating models and capabilities.
• Identify opportunities and challenges of strategic and financial importance to USCC Ops, with a focus on efficiency, scalability, risk reduction, and client outcomes.
• Develop transformational future‑state strategies by applying creative and analytical thinking to reimagine processes, technology enablement, and operating models.
• Lead and manage teams responsible for developing end‑to‑end business cases, including problem definition, financial analysis, benefits realization, and implementation considerations.
• Provide clarity in complex, ambiguous problem spaces; facilitate senior‑level decision‑making; and guide high‑value investments through fact‑based analysis and compelling narratives.
• Lead initiatives across the full business case lifecycle: structuring the problem, analyzing root causes, developing solution options, assessing financial viability, communicating recommendations, and securing stakeholder buy‑in and approvals.
• Translate complex technology solutions and architectural concepts into clear, concise business strategy communications for executive and non‑technical audiences.
• Manage stakeholder engagement across USCC Ops and external partners, ensuring alignment, transparency, and timely decision‑making.
• Oversee planning, prioritization, and execution of multiple concurrent initiatives, balancing strategic impact, resource constraints, and delivery timelines.
• Build and strengthen relationships with senior executives across operations, technology, finance, risk, and other control functions.
• Identify opportunities to add incremental value beyond formal initiatives, proactively advancing modernization objectives and strategic outcomes.
• Contribute to continuous improvement of the team by providing leadership in talent development, coaching junior team members, and supporting recruiting and onboarding efforts.
• Maintain management responsibility for one or more teams, including people management, budgeting and planning, performance evaluation, compensation, hiring, and disciplinary actions, as applicable.
• Appropriately assess and manage risk in all business decisions, with particular attention to safeguarding the firm’s reputation, clients, and assets; ensure compliance with applicable laws, regulations, and internal policies; apply sound ethical judgment; and escalate, manage, and report control issues with transparency.
• Perform other duties and responsibilities as assigned.

Qualifications:

• 10+ years of experience in strategy, operations, or transformation roles with people‑management responsibility.
• Experience in strategy consulting or leading complex business and operating model change.
• Strong analytical and problem‑solving skills with the ability to influence senior leadership and drive results in ambiguous environments.
• Proven ability to develop financially sound business cases and guide high‑value investment decisions.
• Creative, strategic thinker with strong business judgment.
• Excellent written and verbal communication skills, including translating technology concepts into business narratives.
• Collaborative leader with executive presence and the ability to build and motivate high‑performing, geographically dispersed teams.
• Solid understanding of banking operations and products; P&L or investment governance experience preferred.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Strategy & Development

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 23, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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