Commercial Accounts Receivable Specialist
- Preparing monthly billing statements for mail delivery.
- Posts cash receipts to customer accounts based on information from lock box reports, EFT remittances, and cash receipts received at local office. Makes daily electronic bank deposits.
- Research customer inquiries related to billing concerns and misapplied payments for residential customers.
- Processes payments via credit card from delinquent customers and negotiate payment arrangements when necessary.
- Following standard operating procedures, reviews status of 3rd party collection agency's efforts and responds where necessary.
- Accurately and concisely documents actions taken on assigned accounts with the system application.
- Responds timely to requests and questions from other departments including Customer Service & Operations.
- Records & takes action on customer credit card chargeback disputes.
- Reviews the customer A/R aging report daily & takes action to reduce aged account balances.
- Performs other job-related duties as assigned.
- Proficient in Microsoft Office (i.e. Excel, Word, etc.)
- Ability to work effectively and efficiently within a team environment.
- Strong organizational skills and ability to work in high-volume, fast-paced environment.
- Ability to complete assignments with minimal direction.
- Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
- Ability to effectively manage multiple tasks and meet deadlines.
- Effective and professional interpersonal communication across various levels of the company and with customers.
- High school diploma or GED.
- Minimum of 1-2 years of related experience with a general understanding of collections & accounts receivable transactions.
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