Assistant General Manager

Job Description

Job Description

Responsibilities:

The Assistant General Manager will assist the General Manager in managing the daily operations of The Brazilian Court Hotel, while supporting the General Manager in providing overall leadership to deliver outstanding guest service and financial profitability.

Job Functions:

• Assist the hotel departments in running an organized and efficient operation.
• Adhere to and implement hotel policies, departmental policies and procedures for all hotel departments.
• Ability to lead, train, supervise, motivate, mentor department staff, assist with scheduling, employee guidance and direction (Use coaching & developing strategies)
• Ensure high employee morale by implementing incentive programs, staff recognition programs, etc.
• Provide directions, instructions and make decisions to ensure the smooth operation of department functions that are in line with the General Manager and Hotel Owners’ expectations.
• Ensure guests’ feedback, concerns and needs are met with a high level of service and attention. Handle escalated issues directed and promptly.
• Understand all Leading Hotels Quality Assurance Standards and Five Star, Five Star Five Diamond Standards. Emphasize the importance of meeting these standards daily and enforcing the standards.
• Understand the hotel’s Rental Program and Program Categories. Enforce the rental program rules and regulations.
• Be knowledgeable of management reports and financial statements.
• Supervise the hotel’s inventory control so that inventories are always maintained at a level to achieve guest satisfaction, efficient operations and maximize hotel occupancy.
• Ensure financial controls are strictly followed and manage the Purchasing Platform and Declining Balance for expenses.
• Monitor and approve the operations’ team payroll expenses and weekly schedules to ensure expenses are within budgets and proper coverage is provided to meet Five Star and Five Diamond service standards.
• Participate in weekly meetings with the Director of Revenue, Director of Sales & Marketing and General Manager to maximize occupancy and rates.
• Maintain open communication with the food and beverage managers and salon manager and enforce hotel policies are met by all.
• Be knowledgeable of all important hotel features, room types, room rates, amenities & services.
• Supervise and provide guidance and feedback to subordinates, in order to improve their work performance.
• Be knowledgeable of hotel safety, security and emergency equipment and procedures. Head the Safey Program.
• Enforce hotel policies and procedures and ensure staff are well trained on safety, security and emergency procedures.
• Actively participate and conduct frequent staff meetings
• Provide support to the front office, housekeeping and engineering when coverage is needed
• Attend regularly scheduled departmental meetings to provide support to the department managers.
• Perform & review formal written employee performance reviews according to company standards.
• Conduct property walks inspections for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guests or other visitors. To also, maintain the property at a Five Star Level.
• Conduct Room Inspection of guestrooms to ensure cleanliness standards and LQA Standards are being met.
• Thoroughly investigate and document employee accidents to ensure the proper documentation is submitted to HR
• Ensure daily staff responsibilities are being completed correctly and in a timely manner.
• Closely manager the Operations Team; Front Office, Housekeeping and Engineering.
• Provide direction, instructions and make decisions to ensure a smooth operation of department functions Regularly meet with department heads to stay informed of department projects, deadlines and goals and provide assistance and direction to meet goals.
• Collaborate with fellow managers to create and enforce a positive teamwork environment.
• Complete other assignments and perform other duties as directed by the General Manager
• Act as GM in the absence of the General Manager.
• Other tasks as assigned

Job Requirements:

• Experience: Minimum of 3 years of experience in a similar role, preferably in a luxury market.
• Leadership and Management Skills: Ability to lead, motivate, and manage teams effectively.
• Customer Service Skills: Excellent customer service skills with a commitment to guest satisfaction.
• Communication Skills: Strong verbal and written communication skills to interact with staff, guests, and management.
• Problem-Solving Skills: Ability to identify and resolve issues effectively.
• Financial Acumen: Experience with budgeting, financial management, and reporting.
• Organizational Skills: Strong organizational and time-management abilities.
• Industry Knowledge: Understanding of hotel operations, industry trends, and brand standards.
• Computer Proficiency: Experience with hotel operations software and Microsoft Outlook, Word, Excel.
• Schedule Flexibility: Ability to work weekends, holidays, occasion evening shifts. Participate in MOD weekend coverage.