Leasing Consultant

Reports to: Property Manager

Summary

The Leasing Consultant plays an integral role in the success of our team, our community and in creating a place our residents are proud to call home by providing unparalleled service to applicants and residents to find them the perfect home at our community.

Leaving Consultants drive occupancy in their community, by marketing and seeking new residents as well as leading current resident retention.

Essential Job Functions, Duties, and Responsibilities

• Address the concerns of current and prospective residents in a friendly and professional manner
• Market and advertise the community. Utilize a wide variety of media and promotional materials
• Present the community and its amenities positively to prospects, assisting them to envision the community as their future home while ascertaining their needs and qualifications
• Tour and lease units as necessary by accompanying prospects to model or available units and discuss size and layout of rooms, available facilities (swimming pool, workout room, etc.), location of area amenities, services available, and terms of lease
• Enter prospect and applicant information into property management software
• Negotiate lease terms and conditions, and close deals
• Assist residents and applicants with their application or lease renewal paperwork, and confirm rental application data and personal references
• Ensure timely follow-up with all residents and prospects (thank you note, phone call, etc.)
• Track, schedule and communicate move-ins and move-outs
• Maintain up to date resident files on every unit
• Remain knowledgeable of the property market status and assist in the preparation of market surveys
• Prepare and distribute notices, newsletters or important event information
• Assist Property Manager as needed by providing administrative and requested assistance
• Refer applicants to other communities managed by The Goodman Group, as appropriate
• Interact positively with residents to maintain high levels of resident satisfaction
• Demonstrate strong professionalism and integrity as a representative of the community
• Contribute to cleanliness and curb appeal of the community
• Comply with all industry Fair Housing rules and regulations
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
• Other duties as assigned by Property Manager

Required Skills and Qualifications

• Capable of performing the essential functions of the job, with or without reasonable accommodations
• Ability to understand and communicate written and verbal directions
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
• Ability to work nights and weekends, upon request
• Must be able to work overtime as needed
• Required to work on an on-call basis
• Must be available on the last and first day of the month for turns
• Outstanding customer services skills
• Well organized with excellent attention to detail
• Aptitude to work independently with excellent time management skills

Education and Experience

• High School Diploma or GED Equivalent
• Minimum of one year of sales or related experience is required
• Fluent in English, verbal and written
• Proficiency in Microsoft Office Suite

Tools

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.

Supervisory Responsibility

This position does not have any supervisory responsibilities.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.