Supplier Connectivity Manager

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How will you make an impact?

We are seeking an experienced Implementation Manager from the travel industry, ideally with prior experience in a B2B and/or B2C bed bank or similar organisation.

The successful candidate will be professional, credible, confident, and enthusiastic, with a proven track record of delivering results across both business development and account management.

Strong verbal and written communication skills in English are essential; Spanish and Portuguese are considered a plus.

This role requires excellent negotiation and influencing skills, with the ability to engage and build relationships at all levels within client organisations.

The ideal candidate will demonstrate the ability to manage multiple account management projects simultaneously, maintaining strong attention to detail while driving account optimisation and profitability, consistently meeting and exceeding budget expectations.

Key Responsibilities:

Connectivity & Implementation

• Manage and optimise connectivity with hotel suppliers across all WebBeds platforms in the Americas region.
• Lead the implementation of new accommodation supplier connections (e.g., XML integrations, new hotels and chains).
• Introduce and improve procedures to enhance connections with hotels, CRS, PMS, and Channel Managers.
• Oversee Channel Manager mapping to ensure accurate rate and inventory feeds into our systems.

Supplier Onboarding & Support

• Act as the regional lead for supplier onboarding, activation, and follow-up.
• Maintain regular communication with suppliers throughout onboarding, ensuring clarity on progress and next steps.
• Provide training to suppliers and partners on connectivity processes and systems.
• Conduct proactive checks and audits to prevent activation barriers.

Troubleshooting & Issue Resolution

• Coordinate all connectivity troubleshooting activities across the region.
• Resolve connectivity-related queries from hotel partners and internal teams.
• Troubleshoot technical challenges and escalate where required.
• Partner with internal teams to resolve technical, credit, pricing, inventory, and availability issues.

Cross-Functional & Regional Collaboration

• Represent the Americas region in connectivity-related initiatives with other WebBeds regions and the central technology team.
• Work closely with Contracting Operations and Commercial Technology to ensure seamless end-to-end supplier connections.

Process & Documentation

• Maintain accurate documentation of supplier interactions and activation progress.
• Ensure full visibility of supplier journeys to support continuous optimisation and performance improvement.

The skills we would love to see in your suitcase!

• Fluency in English is essential; Spanish and/or Portuguese highly desirable (written and spoken).
  
• Strong customer focus with the ability to build relationships, understand client needs, and deliver exceptional service.
• Excellent organisational and time management skills, able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Highly analytical with strong problem-solving skills, capable of interpreting complex data, identifying root causes, and implementing practical solutions.
• Proficiency in BI tools such as Tableau or Power BI; additional programming knowledge is advantageous.
• Adaptable and comfortable working in a dynamic, evolving environment.
• Detail-oriented and able to work independently while managing workload effectively.
• Ability to provide tailored support and guidance to Sales teams and new clients.
• Experience developing and executing strategies that drive revenue growth.
• Strong collaboration skills, with the ability to work cross-functionally across sourcing, finance, sales, and other teams.
• Excellent communication, presentation, facilitation, and listening skills.
• Knowledge of the travel industry and its commercial dynamics is a plus.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe 🌎
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities 💼
• Culture built on collaboration🤝 empowerment and innovation 💡

Find out more about the WebBeds business at - #LI-Hybrid