Service BDC Agent

At Mike Maroone Automotive , you’ll discover more than just a job — you’ll find a career home built on a culture of caring for our associates, customers, and community . We’re seeking driven, career-minded professionals ready to grow, contribute, and make a difference.

We invest in your success with hands-on training, a performance-based pay plan , comprehensive benefits , and a supportive environment that empowers you to excel.

As a Service BDC, you’ll play a vital role in ensuring our customers receive top-tier service every day. You’ll support our Service Managers and Advisors, deliver an outstanding guest experience, and keep our service operations running smoothly and efficiently.

What You’ll Do Every Day

• Welcome and engage guests on the service drive with professionalism and enthusiasm.
• Answer and manage incoming service calls promptly while scheduling appointments to maximize shop efficiency.
• Coordinate and schedule service appointments for after-market accessories, additional repairs, and warranty work.
• Reach out to customers to schedule field action or recall visits and ensure timely completion.
• Oversee and organize daily service schedules to balance workflow and meet customer needs .
• Assist and back up Service Advisors and Porters to ensure every guest is greeted with courtesy and care.
• Follow up with customers after service to verify satisfaction and build lasting relationships .

Are You the Right Fit?

If you’re passionate about customer service and thrive in a fast-paced environment, we want to meet you! Even if you don’t check every box, we encourage you to apply — drive and a positive attitude go a long way here. We’re looking for individuals who:

• Demonstrate computer proficiency and can navigate web-based systems with ease (CRM or DMS experience such as DealerTrack is a plus).
• Bring prior automotive or customer service experience (preferred but not required).
• Exhibit excellent organization and follow-up skills.
• Deliver exceptional communication and interpersonal interactions.
• Aim high , are goal-driven, and have a strong desire to succeed .
• Hold a valid driver’s license with an insurable MVR.

What We Offer

• Three Medical Insurance Plans
• Two Dental Insurance Plans
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Life Insurance (Employee, Spouse, Children)
• Short- and Long-Term Disability
• 401(k) with Company Match
• Paid Vacation, Holidays, and Sick Time
• Associate Discounts and More!

At Mike Maroone Automotive, we’re proud to be an Equal Opportunity Employer. Colorado Residents: You may redact age-related information (date of birth, school attendance, or graduation dates) from your application materials without penalty.

Compensation details: 15-19 Hourly Wage

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