INS Call Center Associate
- Fun work environment with a variety of work
- Being part of a team
- Career growth
- Ability to highlight your skills
- Feel valued
- Great benefits, pay and culture
- Administer and resolve all customers' inquiries
- Provide response to all incoming telephone queries received from customers in timely and professional manner
- Excellent organization skills with the ability to work as a team and independently
- Ability to multi-task between various software programs
- Provide first call resolution
- Problem solving and problem resolutions skills
- Handle questions and complaints in compliance with state regulations where applicable
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
- Solid analytical skills
- Provide continuous training and back up support to teammates.
- Provide training and guidance to staff of organization as required.
- Customer/Client Focus - the tendency to strive to exceed customer expectations. Effectively elicit first-hand customer information and use it to resolve their queries.
- Problem Solving - the ability to solve problems and understand complex and unfamiliar information. Readily learn and apply new information and skills on the job.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure standards are achieved.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
- Excellent interpersonal communication skills
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary position. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
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