Remote Subrogation Agent

National Service Bureau (NSB) – Remote Subrogation Agent

National Service Bureau (NSB) is seeking experienced Remote Subrogation Agents to join our team. In this role, you will work directly with insurance carriers and responsible parties to recover subrogation balances on behalf of our clients.

Benefits

• Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)
• Fully Remote
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Bonus based on performance

Job Responsibilities

• Communicate via phone with insurance carriers and uninsured motorists
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Coordinate with team members on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Qualifications

• Meet the collector target metrics
• At least 4 years of collections experience
• Secure home office consisting of:
• Dedicated high-speed Internet (Cable, DSL, Fiber) with a hardwired connection (no wi‑fi)
• Internet speed: 100 Mbps down, 10 Mbps up, latency 100 ms or below
• No T-Mobile Home 5G Internet
• Dedicated space free from background noise and distractions
• Clear and professional backdrop
• Strong empathy and high level of professionalism
• Excellent communication skills and ability to stay motivated and positive
• Attention to detail, time management, and computer/typing skills
• Proficiency with collaboration software for video teamwork

Location & Availability

This is a fully remote position that requires the applicant to be located more than 90 miles from any NSB location and to be in the Eastern Time or Central Time zones. Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ.

Training & Development

NSB provides a comprehensive training program on your first day designed to hone current skills and provide the knowledge necessary for success. Training includes classroom instruction, interactive learning, and ongoing guidance.

Core Values

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

Culture & Environment

• Diverse and friendly team
• Emphasis on work/life balance
• No nights or weekends required
• Positive environment
• Performance-based incentives
• Advancement opportunities

Compensation

You will earn an uncapped commission on the work you do. Our team members are among the highest earning representatives in the industry; the top 10% of collectors earn over $100,000 annually.