Dental Patient Care Coordinator

Job Description

Job Description

At Fruitland Park Dentistry, we treat every patient like a neighbor — because many of them are. We're a warm, family-centered general dental practice and we're looking for a patient care coordinator who shares our belief that going to the dentist should feel comfortable, unhurried, and even enjoyable. If you love connecting with people of all ages and making them feel genuinely cared for, you'll fit right in.

About the role

As our patient care coordinator, you'll be the friendly face and voice of Fruitland Park Dentistry. From welcoming families at the front desk to helping patients understand their treatment options and navigate insurance, you'll play a central role in building the trusting relationships that keep our community coming back for years — and sending their friends and family our way too.

What you'll do

Welcome patients — from toddlers to grandparents — with warmth and genuine care every single visit

Schedule appointments for the whole family and manage the daily schedule to keep things running smoothly

Present treatment plans in plain language, helping patients feel informed and confident — never pressured

Verify dental insurance, process claims, and walk patients through their coverage and any out-of-pocket costs

Follow up with patients post-visit and reconnect with those who are overdue for their recall appointments

Maintain accurate patient records using our practice management software and support day-to-day office operations

Help coordinate family block scheduling and multi-patient appointments to make life easier for busy households

What you bring

Experience in a dental or medical front office

Comfortable and patient with people of all ages — from anxious kids to elderly patients

Working knowledge of dental insurance and billing

Strong communication skills — warm, clear, and reassuring

Organized and calm under pressure when the schedule gets busy

Familiarity with dental practice management software (Dentrix, Eaglesoft, or similar)

What we offer

Competitive salary based on experience

Complimentary and discounted dental care for you and your family

Employee Dental Benefits and paid time off

Continuing education and professional development support

A close-knit team that genuinely enjoys coming to work together

Stable schedule with no evenings or weekends (we value your family time too)

You'll really stand out if you

Have experience managing family block appointments, speak Spanish (a plus in our growing community), have a knack for calming anxious patients, or have worked in a community-based practice where building long-term relationships is the priority.