Catering and Event Manager

Job Description :

The Catering & Event Manager at Hilton Dayton Beach is responsible for generating and managing catering sales for corporate and local events, as well as servicing convention events. This role works closely with the Director of Catering to ensure compliance with and completion of all daily operational procedures within the Catering and Convention Services department.

Key Responsibilities :

• Generate and manage catering sales for corporate, local, and convention events.
• Assist the Director of Catering in ensuring all daily operational procedures are followed and completed within the Catering and Convention Services position.
• Meet with clients to determine function details, escort them through the property, and highlight facility features and available services.
• Suggestively sell menus that meet client needs while maximizing revenue.
• Welcome group contacts upon arrival and ensure guest satisfaction throughout the event.
• Utilize Delphi FDC for sales and catering management.
• Follow up with clients after functions to ensure satisfaction and solicit re-bookings.
• Actively solicit and book business in accordance with hotel standards.
• Attend designated meetings to stay aligned with team and company goals.
• Stay informed of current market trends and research competitors to maintain a competitive edge.
• Project a professional image of the hotel at all times.
• Coordinate with other hotel departments to maintain excellent guest service and promote hotel programs.
• Attend local networking events and tradeshows to drive catering efforts.
• Actively prospect to shift market share from competitors.
• Maintain a flexible schedule, including weekends, holidays, and varied shifts, to meet business needs.

Skills & Qualifications :

• Strong sales and customer service skills with a focus on catering and event management.
• Experience using Delphi FDC or similar sales and catering management software.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to manage multiple events and priorities simultaneously.
• Knowledge of current market trends and competitor activities.
• Professional demeanor and appearance.
• Flexibility to work varied shifts including weekends and holidays.