Area Clinical Manager

PaceMate™ Area Clinical Manager (full-time, remote)
Primary Location: All U.S. Locations (remote)
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are currently seeking an Area Clinical Manager who will be responsible for managing the existing clinical team (s) in their region. The ideal candidate must have an excellent understanding of cardiac rhythm devices and be an expert on the PaceMate platform to effectively support their team. This remote position demands a strong work ethic and the ability to work autonomously and productively. The clinical manager(s) work closely with operational leadership to drive PaceMate's innovative and world-class approach to remote cardiac care. This position reports directly to the Director of Clinical Services.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Oversee workload planning and scheduling of the clinical team in their region.
• Own outcomes for SLAs, team productivity, and employee performance.
• Provide leadership and coaching to clinical supervisors.
• Administer corrective action in alignment with company policies.
• Drive remediation efforts with QA and track outcomes for measurable impact.
• Partner with leadership to support hiring initiatives and workforce growth.
• Provide scheduled open office hours to encourage communication and collaboration.
• Collaborate with operational leadership to identify and target areas for workflow and process improvement.
• Support strategic initiatives to improve scalability and efficiency that align with operational goals.
• Ensure customer needs and concerns are addressed promptly and effectively.
• Ensure customer tickets in Salesforce are acknowledged and responded to within one business day.
• Coordinate with education and operational leadership to keep the clinical team informed and up to date o n clinical and operational changes.
• Limited travel required for leadership meetings/training (up to 10%).

QUALIFICATIONS:
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EDUCATION, TRAINING, AND EXPERIENCE:

• Bachelor's degree preferred; science/health-related field is preferred
• IBHRE certification required within one year of promotion (CCDS, CORMS, or CEPS)
• 5+ years in cardiac device/ClED remote monitoring or comparable clinical operations.
• 2+ years leading frontline leaders (e.g., Supervisors ).
• Strong command of CIED workflows, alert triage, documentation standards, and clinic expectations.
• Data-literate; uses analytics to diagnose variance and drive action plans.
• Excellent written/verbal communication in a fully remote setting
• Ability to manage multiple priorities, while maintaining attention to detail
• Passion for managing processes and teams
• Process or quality improvement skills preferred
• Maintained strong customer relationships through effective communication and problem-solving

PHYSICAL REQUIREMENTS

• Travel up to 10%
• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer and other office equipment, and frequently communicate with customers and employees.
• Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
• Connectivity: Maintain a reliable, high-speed internet connection at your residence.
• Geographic restriction: Must reside and work exclusively within the contiguous United States.
• Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook.
• Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

REPORTING RELATIONSHIPS
Supervised by : Director of Clinical Services
Supervises : Clinical Supervisors
Target Compensation Rang e: $100,000 -$120,000 depending on length of Experience, Education, Demonstrated Skill Set and Certifications.
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE ® . As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE ® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.