Service Scheduler

POSITION SUMMARY

The Scheduler – Service coordinates and arranges complex and detailed field service schedules (routes) which would include confirming the job with the customer, setting up and establishing timelines between jobs and setting up routes that meet the department’s financial goals and keeps travel expenses to a minimum.

JOB RESPONSIBILITIES

• Review open orders to determine job requirements.
• Create and plan routes for all jobs in North America as well as Internationally, including new equipment startups using GPS programs, balancing the available service personnel against the incoming job requests, considering VIP priority jobs to ensure maximum capacity and ensure all jobs are completed within 6-week timeline.
• Balance the available service personnel considering their varying skillset against the incoming job requests taking into account VIP and priority jobs to ensure maximum capacity and confirm all jobs are completed within 6-week timeline.
• Determine appropriate job timelines for each job based on BOM standards.
• Forecast workload and maintain SF field service schedule to be 2 and 3 months in advance.
• Handle unforeseen problems and work quickly to adjust for schedule changes in priorities or deadlines reallocating resources if necessary.
• Establish and maintain knowledge of technician’s skills and competencies for ease of scheduling.
• Review job requirements and specifics with customer explaining expectations on both sides keeping them appraised as to company schedules and requested lead times.
• Maintain clear and concise communications with technicians, briefing them of important job details as well as checking in to ensure all activities have been accurately assigned and to resolve any issues that may arise while on the job site alerting the appropriate personnel for solutions.
• Maintain SalesForce database as well as SAP service orders with current information, updating as necessary.
• Prepares records such as reports, notices, creates and maintains database and spreadsheet files.
• Answer incoming calls, emails, from internal and external clients.
• Prepare and distribute job order specifics for all technicians.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Manufacturing, Engineering, Production or related fields preferred but not necessary.
• 5+ years of previous production scheduling experience; or equivalent combination of education and experience
• (Routine/Periodic/Occasional) travel either locally, nationally, and/or internationally may be required
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

ADDITIONAL QUALIFICATIONS

• Associate’s Degree or equivalent from two-year college or technical school in electrical, logistics, business, or related field preferred but not necessary.
• 4+ years of previous service and scheduling experience; or equivalent combination of education and experience
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Basic understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

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PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment is usually low/moderate.

Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company.

Matthews International is an Equal Opportunity Employer.
All employment decisions are based on qualifications, merit, and business needs.

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.

Minorities/Women/Veterans/Disabled are encouraged to apply.

If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.