Customer Service Representative - Complex Care Center - Lee Memorial Hospital

Location: Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Now Hiring: Customer Service Representative Lee Memorial Hospital (Complex Care Department) 🌟

Are you ready to take the next step in your healthcare career? Lee Health is seeking a Customer Service Representative to join our Complex Care Department at Lee Memorial Hospital ! This is an excellent opportunity for individuals who enjoy providing compassionate, organized, and professional service in a high-volume hospital environment where every day brings something new.

🕒 Schedule & Availability

• 4x10-hour shifts per week

• Every other weekend required

• Variable weekday schedule

• Must be available to work between 7:00 AM 7:00 PM

💡 About Complex Care
Complex Care is a specialized program designed to deliver enhanced, personalized support to individuals living with chronic or multiple health conditions. It bridges the gap between inpatient care and ongoing outpatient management by offering both close high-level follow-up and intermediate-term transitional care.

At Lee Health , our multidisciplinary Complex Care team includes hospitalists, advanced practice providers, pharmacists, and licensed clinical social workers. Together, they create customized care plans that ensure each patient receives the right care, at the right time, in the right setting.

We provide support for patients who:

• Need immediate follow-up after hospitalization

• Do not have a primary care provider or regular healthcare access

• Require extra medical support during transitions in care

Through expert coordination, education, and access to vital resources, Lee Healths Complex Care Centers help guide and support patients on their health journey.

🌴 Why Join Lee Health?

• Competitive pay and excellent benefits (health, dental, vision, and retirement)

• Career growth opportunities across our large healthcare system

• Supportive, team-oriented environment that values your contributions

• The chance to make a real impact on patients in your community

If youre seeking a fast-paced, meaningful Medical Receptioniststyle role that lets you be part of a team focused on improving lives through coordinated, compassionate care apply today to join Lee Healths Complex Care team! 💚

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Experience Requirements

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Certifications/Registration Requirements

Required/
Preferred

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers