Junior Project Coordinator & Support Specialist
Kforce has a client that is seeking a Junior Project Coordinator & Support Specialist in Miami, FL. Responsibilities:
- Act as the primary point of contact for franchisees to ensure they complete site surveys on time
- Guide franchisees in capturing clear photos of existing cabling, POS equipment, and hardware
- Follow up assertively with franchisees to secure site survey submissions
- Support the deployment plan by coordinating with Oracle and internal teams to ensure timely ordering of equipment based on site survey results
- Monitor progress and proactively identify any risks that could delay deployments
- Ensure deployment readiness for nightly rollouts (20 stores per night starting in August)
- Attend select deployments between 10 PM and 7 AM as part of training and quality assurance
- Provide Level 1 technical support during deployments, escalating complex issues to the hiring manager as needed
- Maintain documentation of all site surveys, deployment steps, and support cases
- Serve as the initial point of contact for support calls from franchisees, triaging issues and resolving or escalating as appropriate
- Strive to minimize support calls through proactive communication and effective problem-solving
- Excellent communication skills: assertive, professional, and able to influence franchisees
- Flexible and adaptable to meet the demands of a dynamic project environment
- Willingness to work flexible hours, including overnight deployments and occasional on-site visits
- Strong organizational skills and the ability to multitask in a fast-paced setting
- Experience in fast food or QSR operations highly preferred
- No technical background required, but an interest in technology and learning is a plus
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