Healthcare Solutions Generalist

Job Description

Job Description

Healthcare Solutions Generalist
JOB DESCRIPTION

Job Title: Healthcare Solutions Generalist

Position Type: On-Site

Work Setting: In-Office

Dept/Group: Customer Care/Operations

Reports to: Manager, HSG

FLSA : Non-Exempt

abOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

position Summary

Are you fresh out of college or looking to kick-start your career? The Healthcare Solutions Generalist role at VaxCare is an incredible opportunity to jumpstart your professional journey! This rotational role allows you to experience different departments at VaxCare, helping you discover your strengths and interests while gaining real-world experience. Through several 3-6 month rotations in key areas, you'll learn how our business operates, connect with different teams, and understand how we help partners, patients, and providers every day. You'll also see how VaxCare's Core Values come to life, giving you the foundation to build a meaningful career with us.

Essential Duties/Responsibilities of this Role

We believe the best way to learn VaxCare is to interact with our Partners. Many of the Healthcare Solution Generalist rotations entail training on how to solve Partner issues and then getting opportunities to apply that newly acquired knowledge via actual partner interactions. Those filling the role are expected to exhibit VaxCare’s Core Values daily while meeting the performance objectives and SMART goals established at the start of each rotation. Rotations include but are not limited to the following teams:

• Customer Care Generalist Team : Provide support for incoming phone, chat, and email contacts for a broad range of partner questions. This rotation focuses heavily on learning and, therefore, entails several weeks of training intermixed with opportunities to apply what has been learned. This rotation is the first in the series of rotations and will provide an overview of VaxCare’s business which will be further built upon by other rotations.

• Customer Care Inventory Team : Provide phone, chat, and email resolution to our partner’s inventory-specific questions and issues. This rotation provides an introductory understanding of VaxCare’s inventory processes, which are one of our key value propositions. The knowledge gained during this rotation may be further built upon with a rotation on the Inventory Management Team.
• Customer Care Payments Team : Provide phone, chat, and email resolution to VaxCare partner’s payment-specific questions and issues. Payments is another of VaxCare’s key value propositions. This rotation provides an introductory understanding of VaxCare’s payment process, including partner billing, eligibility responses, and partner compensation.
• Customer Care Platform & Interfaces Team : Provide phone, chat, and email resolution to VaxCare partner’s technology-specific questions and issues. This rotation provides an introductory understanding of VaxCare’s technology, including Hubs, Mobile Hubs, and the Partner’s Portal as well as Electronic Medical Records (EMR) Integrations. Although heavily technology-focused, this rotation will help you understand the complexity of our technology in a way that you can easily digest to effectively solve many of our partner’s technology issues.
• The Hub Team (HT): The Hub is the essential tool used by our Partners to manage their vaccine process and the Hub team is responsible for ordering, setting up, testing, and shipping the Hubs. A rotation on this team will provide a deeper level of exposure to all aspects of the Hub which is very helpful as everything we do starts with the Hub.
• The Inventory Management Team (IMT) : This rotation will build on the knowledge from the Customer Care Inventory rotation by providing deeper exposure to the back-office operations around VaxCare’s inventory process. The rotation will focus solely on inventory-related topics, including returns, order exceptions / special orders, order fulfillment, and inventory reconciliations. Since the IMT also handles inventory issue escalations, you will be exposed to the more complex inventory issues that our partners experience.
• Revenue Cycle Management Team (RCM): This rotation will build upon the knowledge from the Customer Care Payments rotation by providing deeper exposure to the back-office operations that support VaxCare’s payment process, including patient billings and collections, claim research, and denial analysis.

Required Qualifications for this role

• High school diploma or equivalent preferred
• Excellent verbal & written communication skills
• High-level computer literacy, comfortable navigating web browsers, and other computer applications.
• Writing proficiency in the English language
• Ability to meet & exceed performance-related metrics

COMPETENCIES: Core to all positions at VaxCare

We Live (and Work) by Our Values

• “VaxCare-ness” (Art of Care) – Nurturing and providing for each team member
• Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning – Burning curiosity to learn without ego
• Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities

Additional “Must Haves”:

• Dependability – Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record.
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment
• Computer Skills – Skilled with computers, learns new tools quickly
• Ethics – Honest, accountable, maintains confidentiality

Preferred qualifications of the ideal candidate for this role

We’re looking for smart, motivated individuals who are eager to learn and grow. No prior work experience is required — just a strong work ethic, desire to succeed, and a joy in solving problems. The ideal candidate will:

• Goal Driven : Ability to effectively manage your time and are able to overcome obstacles to consistently achieve measurable goals.
• Have a great attitude : You believe in the power of positivity, hard work, and learning from every experience.
• Be resourceful : You love to figure things out and find creative solutions.
• Show humility and kindness : You’re confident but always treat others with respect and compassion.
• Take initiative : You’re the type of person who helps others and steps up to make things happen.
• Be a team player : You work well with others and enjoy collaborating to achieve shared goals.
• Be adaptable : You embrace change and are ready to tackle new challenges head-on.
• Demonstrate professionalism : You’re dependable, show up on time, and give your best effort in every task.

other essential requirements

• Prolonged sitting or standing : Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Repetitive motions : Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity : The job requires the ability to view a computer screen and read documents for extended periods.
• Communication : Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting : Many office-based jobs specify the ability to occasionally lift or move up to 10–20 pounds to handle supplies or equipment.