Medical Assistant

Medical Assistant (MA) 1

The Medical Assistant (MA) 1 will perform multi-skilled tasks to assist the medical providers. The MA shall assist patients' healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA to a Nurse or Designee in charge of the unit/clinic.

The MA shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

The Medical Assistant (MA) provides overall care with loving kindness. As a member of the team, the MA will utilize creative methods to support patient's individual needs and respect patient's spiritual beliefs, faith, and practices.

Encourages patients to speak honestly about their feelings, no matter what they are feeling. The MA creates a safe comfortable environment that allows the patient to heal physically and spiritually. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.

Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.

Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.

Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.

Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).

Meets diverse communication needs of patients with Limited English Proficiency (LEP).

Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami's standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice.

Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.

Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.

Demonstrates knowledge of basic medical terminology.

Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.

Understands the importance of medical and surgical asepsis. Prepares patients for physician's care with basic instruction and information regarding examination procedures.

Performs routine laboratory tests.

Performs vital signs, EKG, phlebotomy, and document in patient's medical record.

Observes and reports patient's signs or symptoms changes.

Administers medication safely as directed by the physician. Assists in patient care activities such as walking.

Escorts and transports patients to various hospital locations.

Cleans and/or sterilizes medical instruments while observing principles of sterile technique.

Schedules patients for tests and completes required forms for laboratory work.

Provides patient with provider's care instructions and information.

Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.

Adheres to University and unit-level Policies & Procedures and safeguards University's assets.

High school diploma or equivalent

Graduate from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE).

Approved MA Certifications: CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA) RMA- Registered Medical Assistant - American Medical Technologists (AMT) CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA) NCMA - National Certified Medical Assistant (NHA - NCCT) NRCMA - Nationally Registered Certified Medical Assistant (NAHP)

American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification Florida: HIV/AIDS Training for Healthcare Professionals

Two years of experience.

Strong, effective communication skills with patients, families, and clinical team Ability to adapt and exhibit flexibility to handle new, different, or changing environments Demonstrates strong time management skills to prioritize and act proactively Ability to uphold professional ethics and maintain patient confidentiality