Practice Manager (69068)
- Ensure day to day operations in the practice run efficiently, promote staff/provider collaboration, and maintain key objectives and metrics including daily huddles.
- Partner with operational leaders and Talent Acquisition team to assist with recruitment and develop a staffing model that aligns with the practice objectives.
- Manage patient access and the provider scheduling workflows/processes to reduce complexity and drive provider utilization, while increasing/improving access for our patients.
- Manage front desk check-in/check-out workflows/processes to reduce errors, improve financial performance, and increase patient satisfaction.
- Support and manage the clinical teams and, in partnership with the CSC team, ensure regulatory clinical compliance.
- Distribution review and requests from partners.
- Provide monthly practice operations reviews to the physicians and partners, including individual productivity.
- Partner with providers to develop ongoing access and capacity action plans that improve and maintain provider productivity and satisfaction.
- Review and resolve marketing tickets, google complaints, etc.
- Coach and mentor staff to ensure development and promote engagement, retention, and growth opportunities.
- Day to day management of input/output that drives our P&L outcomes.
- Facilities management to ensure clean and pleasant-looking facilities that represent the Women’s Care quality and brand.
- Safety/regulatory environment compliance (partner with CSC) to ensure a safe environment that meets/or exceeds our internal policies including CLIA, DEA, and IOS certifications.
- Implementation and execution of onboarding/ramping of new providers to achieve our revenue and growth targets.
- Manage all inventory, equipment, and supplies while ensuring controls are in place and followed for expense control.
- Research and correct billing issues in tandem with the operations leadership as necessary.
- Day-to-day operational management of patient satisfaction of all services rendered, address patient complaints and customer service issues as necessary.
- Monitor medical equipment for appropriate use and function.
- Represent the practice at organizational meetings, providing input and decision-making where appropriate.
- Demonstrates and embodies the Women’s Care mission and core values.
- Compliance with all HIPAA rules, regulations, and guidelines.
- Other duties as assigned.
- Required Bachelor’s degree in management, healthcare, or related field OR currently in process.
- A minimum of 3 years progressive medical practice experience, including OBGYN experience. For the level 3 manager position, 5 years is required.
- Computer literacy especially with EMR systems, preferably eClinicalWorks (eCW).
- Knowledge of medical terminology, medical billing, and insurance reimbursement.
- Knowledge and understanding of healthcare financial management and P&L.
- Must be dependable, reliable, and punctual.
- Ability to lead and manage a team, with experience in conflict resolution.
- Excellent judgment, dependability, and conscientiousness.
- Demonstrated high ethical standards and integrity.
- Ability to provide leadership and influence others.
- Ability to provide critical thinking skills, solve problems and identify solutions.
- Strong attention to detail and accuracy.
- Displays a professional and positive outlook and manner.
- Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
- Competitive compensation package
- Health, dental, and vision benefits
- Paid time off and paid holidays
- 401k plan
- An opportunity to make a difference in patients' lives every day!
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