Technical Support Engineer - Integrations

IDR is seeking a Technical Support Engineer - Integrations  to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment. The company specializes in cutting-edge technology solutions and is dedicated to delivering exceptional customer service.

Position Overview for the Technical Support Engineer - Integrations:

• Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
• Respond to escalated situations where first-line support has failed to resolve issues, offering in-depth troubleshooting and resolution.
• Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions.
• Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases.
• Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform.

Requirements for the Technical Support Engineer - Integrations:

• Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder).
• Understanding of email troubleshooting (e.g., Office 365, Exchange).
• Knowledge of web services (SOAP, REST).
• Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems.
• Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.